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Hi there, ​@lengoctrang596 

Razer Insider doesn't support your preferred language. Let us continue to communicate in English and please post your inquiry or concern in English across all boards. I understand that you are unable to process your payment. 

For Razer Gold-related concerns, it’s best that you submit a support ticket here: https://gold.razer.com/ticket-inbox/submit. If you already have an existing ticket, get back to me with the case number via PM, and I will coordinate with the relevant team for an update.

Alternatively, you contact our Razer Gold Support Team via Live Chat by clicking the green chat button at the bottom right to get this sorted out in real time. Thank you!

*Thread locked to curb the conversation to PMs.