Synapse 3.0 updated on 12/8. has stopped working. I have done several standard issue repair. ran windows updater. uninstalled. command prompt repairs. checked firewall. downloaded the current installer, which will not launch install at all, just get the green razer window with 3 pulsing dots and nothing else, let that run for 10min….yes i left the room so i would not see that running and get even more frustrated then i already am. ran installer as Admin. deleted that, restarted comp. and re-download installer. unplug all 3 razer products and used a back up base keyboard and mouse. i have been trolling the support site for ideas on possible repairs… ran systems repair and drive repair to see if there were issues. I am not new to computer usage and have done a few other things with the same results.
With the latest synapse update, this notification forces me to set my headset to default before/while editing settings…Im using more than the synapse program for my razer headset and this newly locked “default output update” notification broke my years long setup.Can we please be able to minimize this notification and apply settings like we used to before ?
I had an update this morning for my Razer Synapse 3, after updating my Razer Kiyo Pro Ultra is no longer being detected by the software.. I’ve tried repairing the software/restarting and I've also tried using multiple different USB ports but still having the same issue. However I did notice that it works on some USB ports that are USB 2.0 but this does not work in my favour as you cannot access the 4K 30FPS setting using 2.0 it has to be connected via 3.0 Nothing has changed since last night except this software update, so I can’t quite figure out what’s gone wrong other than a dev issue. Any advice will be appreciated. Thank you.
The latest released software completely reset the settings and mouse profile binding. It says 0% battery and doesn’t want to go back to the old one. I read the forum and realized that this was a software problem. I'll leave this topic so that the developers can see exactly the number of problems. I am very surprised by this, I hope they will fix it faster than I will return the mouse from the Razer manufacturer before. It brings discomfort at the moment and it is unknown for how long.Viper Ultimate
Status: Battery bar reads 0%, clearly has more than 0% charge. Internal memory profiles are inaccessible. Synapse errors out and needs to be exited out when trying to copy a profile to the mouse internal memory. There is another error when trying to return it to factory settings.I downloaded and updated to the latest firmware which took successfully, it yielded no positive change. It did lock me to about 3000 dpi, despite what Synapse says it’s set to. I had to boost Window’s mouse cursor speed to compensate.Get it squared away, I thought this was a professional peripheral company.
Please someone accept my request to join beta so i can download. v3 just broke, and now my new mouse i got today, i can not set up properly. it wont detect its 75% of the time and its not applying or saving etc. let me just download v4 please!
I’m having terrible issues that affect my ability to perform in games. I work on videogames, and play them competitively, and this latest update completely broke my audio quality, the sounds are way too loud and lead to an inability to pick up on directional audio. The quality is so bad I had to stop playing because of how loud and bad the audio was. Hoping a fix comes out soon because nothing I’ve tried has solved this issue. really hoping there can be an option to rollback for certain users because I’m considering purchasing another brand to be able to play, I do this for a living and this makes my job 10x harder. always been super loyal to razer so this sucks.
Hi,I’ve bought Blackshark V2 wired on Sunday and they have arrived today. Sound wise they are pretty good in stereo mode - but I have not bought them for this, I have other gear to listen to music.These are specifically for gaming, wired on purpose.Now, I have spent hours re-installing the drivers and rebooting my machine as 90% of the time the EQ and the enhancements like bass don’t work.Most of all, THX does not work at all.Support guys - please spare me your BS about it ‘being recognised internally’ that I’ve seen in your other posts. Windows recognises the headphones as regular stereo, so no, it will not be simulating any sound stage, besides trying to up-scale the 2 channel signal.Actually turning the spatial sound on, if it bothers to work, it sounds worse than without it.Tried Doom Eternal as it is supposed to support THX, it has no clue that there is THX-comatible device connected at all.From what I see it’s been 26+ days since the rollout of a update that broke it for the whol
Few days earlier, my Razer Synapse 3 (RS3) cannot detect my gear. So I have done some troubleshoots to fix the problem but none work. What I have done:Clean remove & install RS3 according Razer instruction Using Device Detection Troubleshoot Tool, both my devices are still detected in the device menu but not in the RS3 When I check the Event Viewer, I found this error that may link to the RS3 error that cannot detect my gears:
I downloaded Synapse version 20231129 and my headset started to sound weird, bass sounds very bad and cheap which wasnt the case before with my own custom EQs. After update everyithing sounds like underwater and it sounds muffled. I tried uninstalling Razer Synapse 3 and it worked normally like stock headset with no EQ or any kind of drivers which it was the case after uninstaling. I again installed latest Razer Synapse version in hope that it will work normal but that wasnt the case it was all the same as before. Now on me there is only to hope that Razer will fix the problem because gaming experience with sound like this is ruined. I hope that product i paid 100 euros isnt going to waste. If there is any fix to this problem please help!
I tried to change to color of my racer black widow elite keyboard with razer synapse and it don't save the custom colors and setting over to tithe on board keyboard profile even tho i have all the options to change to colors and patterns on the keyboard nad the synapse has no problem detecting the keyboard i just cant save my custom keyboard colors on it or change the settings on my key binds or dpi for my mous4e if i wanted to it just never exports or syncs over , i need help so i can get the full use out of my keyboard please ive been trying for years.
Even after the recent update, even after reinstalling everything, countless PC restarts, my THX Spatial Audio STILL isn’t working, neither are any of the Audio Settings, EQ doesn’t change the sound, changing between Stereo and THX does nothing, Enhancements do nothing, even the demo does nothing, it’s just all there for show as i suffer from this terrible sound quality. I got the THX Spatial Audio APO/Device after the update, that’s all there, but is clearly useless as Synapse is still fk’d, furthermore I have to wait like 5 minutes just for my Mouse and Headset to show up from their greyed state in Synapse everytime i restart Synapse/my pc to try and fix this bsI was planning to upgrade my mouse to the Razer Viper V2 Pro but now? Probably gonna head elsewhere lmaoBlackShark V2
i have tried fresh installing synapse, making sure everything is updated, but it doesn’t show anything in the devices tab. i’ve googled everything i can but it only shows results for the bt version which i don’t have. i can hear perfectly fine with them, but have no way to change the colors.
J’ai un problème avec mon application synapse 3, en effet au bout de quelques utilisations de l’application, cette dernière ne veut plus s’ouvrir et affiche le message de contrôle de compte utilisateur en boucle et ce même en appuyant sur « oui ». Je suis donc obligé de désinstaller et réinstaller l’application pour pouvoir la réutiliser. Quelqu’un a-t-il une solution ?
Hi Latest release of Synapse 20231129 really messed up my Kraken V3 Pro. Before it worked without any problems. After this update it doesn’t show up in Synapse anymore if I don’t manual unplug & plug USB dongle.I’ve did the following so far:Reinstalled Synapse 3 20231129 Uninstalled Synapse 3 20231129, ran Razer Driver Clean up utility, Installed Synapse 3 20231129 Reinstall of Windows 11 Pro, updated to latest patches & driver, Installed Synapse 3 20231129Nothing helps. I have to manually unplug and plug USB dongle to get it recognized every time I boot computer.Something is wrong with 20231129 release. Razer please fix this!
As the title suggests, I think it would be helpful for at least some people to be able to at least have limited control over legacy devices all from within one single version of Synapse. It would also be a huge plus towards sustainability to be able to keep old hardware running as long as possible. Personally, I’ve got a Basilisk V3 which requires Synapse 3, but I’m still using the same Blackwidow Ultimate Stealth that I got back in 2016, as well as an Orbweaver Chroma Stealth that I bought used. I understand that adding legacy support would take manpower away from the rest of the software development, but having to manage 2 different pieces of software just so I don’t have to buy either a used mouse or a new keyboard and whatever y’all are calling the Orbweaver now is annoying, and potentially taxing for users with less capable computer hardware.I get that things like Razer Chroma or similar features may not be added for the legacy devices, but at least being able to manage keybinds a
So, every time that i put my PC into lockscreen using Windows + L, Razer Synapse changes the effect mode from Wave (my default) to Spectrum Cycling.Is there a way I can make it so that the mode will stay on Wave even when I go onto my lockscreen?-Supervisory
I know Razer is actively looking at these threads for feedback so here mine is. In the Nov 29th update they stated the following:I can’t see the 7.1 channel configuration under the Speaker Setup Windows menu of the headsets / I don’t see the 7.1 surround calibrator on Synapse.As part of embedding THX Spatial Audio into the headsets, it is now able to capture the channels earlier in the signal path and processes them BEFORE routing through the Windows Audio Architecture. This is why the 7.1 channel configuration is not visible here, even though it is working on the back end.A future version of Synapse will come with an updated THX Spatial Audio surround calibrator, to allow users to customize their 7.1 audio by setting virtual speakers positions based on personal preferences.After reading this, how will our applications and/or games know to output their 5.1 / 7.1 channel audio to your driver? Windows can see it only as Stereo and all of my games have greyed out the surround options sinc
Hello,Synapse is making me crazy. Tried to use account to synchronize my profiles between 2 PCs and 2 mice. But I got lot of issues (loosing profiles, new default profiles created, etc...). So I gave up and return to an invite account on synapse and use import/export functionnality. But at the moment the import/export feature does not work anymore !!!! When I click on the button nothing happen !!! Synapse is broken ?
after the problems with recent software updates have stabilized, i came across another problem. Synapse 3 equalizer just does not work properly: it does not affect my audio at all and it doesn’t save my changes no matter what i do. my default audio output device is Razer Kraken TE - Game. there were no issues like this before, the equalizer was always responsive when the Spatial Synapse output existed
Already have an account? Login
Log in with Razer ID to create new threads and earn badges.LOG IN
Welcome to Razer Insider
Log in with Razer ID to create new threads and earn badges.LOG IN
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.