I am experiencing issues with the Synapse software, which stopped working. I have tried reinstalling it, but the problem persists. When I attempt to use the installer, I keep getting a green rectangle, and the installation does not proceed.
I found a link (https://support.razer.com/articles/1523578551) that supposedly has the solution, but it does not work for me.
Can someone please help me with this issue?
![](https://uploads-us-west-2.insided.com/razer-us/attachment/99e87d9c-5fc3-4dbd-9d96-fe1a110ea740.png)