Razer Synapse 3

Raiser Synapse 3 doesn't recognize any of my devices: Ornate V3, Basilisk V3, Blackshark V2. They're practically nonexistent in Raiser Central's device list. Synapse 4 simply isn't working properly, so I had to upgrade to the beta version. Raiser does this specifically to get people to upgrade to V4, but it's a complete mess of bugs and bugs. Can anyone help me upgrade to V3?

I was wondering why my Blackwidow V3 keyboard can’t support adaptive effect when running different games, but I lookup on google it actually works and support that feature. Synapse will help to switching different profiles between games, but it never worked on mine. I spent a couple hours to test those settings and finally found that if you turn on the Chroma APPS setting in Chroma CONNECT. All of your profiles will not be switching. As long as I turn it off. The profile start to switch automatically, but those game which support Chroma APPS like “Cyberpunk 2077” will not work now. I just submitted a feedback. Hopefully they will fix this bug soon.

Any reason why we can’t choose silent mode when using USB-c charger?  Understand why I can’t go into custom, np, but a USB-c charger and silent mode seems perfectly reasonable.  Current state means it’s much quieter to use the full power PSU where I can choose silent mode again. Thx!

I have a Blackshark V2. I used spatial audio all the time, however, Razer decided to update Razer synapse which completely broke THX Spatial Audio for every Blackshark V2 Headset. I have read that they would update the software to fix this new bug, which they have. This update seemed to try and fix this one problem, but they somehow didnt fix it? I restarted everything, went into my windows and went along with the new message they gave me, THX Spatial audio still does not change anything when clicking it, just like before the update

I just got the Razer Blackshark V2 pro (2023) and it’s great but when I speak into the microphone the mic volume automatically slowly turns down until my friends can’t hear me anymore. Then i have to manually put it up again so they can hear me, and repeat.Is there a way to keep the mic vulome on 100% where it does not go down when i talk?Please help, idk if i am just stupid or what? But i feel like i have tried everything.

Hello, I had a problem with my Razer USB Sound Card device. Yesterday my Razer Synapse 3 updated to version 20240718 (3.9.630.62714). After that, the sound in my Razer Blackshark V2 SE headphones became terrible. The sound began to fluctuate in volume and there is a feeling as if someone in real time turns the equalizer, so the sound becomes unbearable. Also, if you start watching a Youtube video for example, the sound only comes on after 2-3 seconds and after that it also sounds terrible.I tried a lot of things to fix this problem, namely: Plugged the sound card into different USB ports. Uninstalled the Razer Synapse 3 program and sound card drivers in different ways (including using the official Razer utility: https://mysupport.razer.com/app/answers/detail/a_id/5776/~/how-to-use-the-device-detection-troubleshoot-tool). Turned off, uninstalled and changed Dolby Access settings (didn't help, it's not the problem). Installed past versions

Hello! I recently bought a Huntsman V2 Analog keyboard, everything was fine, but last week I ran into a problem: As soon as Razer Synapse is loaded, the volume wheel on the keyboard stops working (including the mute button and switching tracks). If you exit the application, the volume wheel starts working normally. Please tell me what could be the problem and how to fix it. The app has already been reinstalled.

A major gaming brand like Razer should be able to provide software to the Linux community.With products like Steam Deck and Chromebooks, especially now that Chromebooks support steam it feels like there hasn’t been a better time to start putting a focus into a growing userbase.Their slogan is for gamers by gamers. Windows may be the primary gaming platform but they should open it up to the other computer gamers out there, the ones that were possibly forced to get a Chromebook due to school or the  ex Student that is used to Chrome OS now so they stick with it even after graduation and for those that use portable gaming products like the Steam Deck. Anyone else here feel the same or have other points to add? Feel free to discuss below.Together as a community we can let them know. For Gamers, by Gamers.

I have the basilisk v3 pro and the mouse dock pro. I have Synapse 3 downloaded and everything is paired. The only issue I'm having is the mouse dock pro lightning will not turn off when the computer shuts down even though the option is selected. The mouse rgb will turn off, but the dock switches to rainbow rgb and never turns off. I have tried uninstalling and reinstalling synapse, but the issue is still present. I just wanted to make a post so hopefully Razer is aware of the issue.

Goes from the title. When i switch DPI on my mouse and i am not in game it works perfectly fine. Shows notification in bottom right corner of the screen. But when i enter any game DPI switch notofications doesnt show up anymore. any solutions?

Hi, I believe that this might have been requested a few times… but probably not to the extent of a full explanation of how to implement the feature.I believe that for the sake of ease of use and customer satisfaction that when the [FN] or Hypershift key is held it will change to a defined chroma profile.The way in which this could be implemented is once the profile has been created the user can simply go into the profiles tab and select a Standard profile and Hypershift Profile for each game they wish tto use it for. The Hypershift profile will already be linked to the game by default as it already is, but the user would be able to select the “Chroma Studio” option in the list and then under the “Linked Games” section would be the option of choosing the “Hypershift Lighting Profile” as a dropdown list from the existing profiles. The default would be the same as the “Chroma Effect” selected. Once the user chooses a different option from the dropdown list it will force t

i got a viper ultimate mercury like last month and the software has been working fine until a few weeks up to a month ago, the mouse works fine but whenever i try to change the mouse settings in synapse it wont let me (macros, profile, overall wont let me change any of the mouse settings in app) how do i fix it?

I keep getting this error after installing Synapse 4 and trying to run it for the first time.I have tried many of the fixes I could find like disconnecting razer peripherals, using 7zip to unzip and then using the installer from the unzipped folder, run as administrator etc.Any ideas?  

Had v3.10 since November 2025 and they're are not showing but the previously saved Macros are still in the Razer folder. This used to work without issues. Do I have to reinstall?Tried simple troubleshooting such as: restarting razer synapse/razer services and rebooting PC. Same issue.

I have the viper v3 pro and haven't played faceit in 2 months for context. When playing cs2 normally my sensitivity is completely fine and the usual however when I try to play Faceit and turn on their anti cheat software it drastically lowers my sensitivity. I've tried to change my sens in game then change it back to no avail. Is there a solution to this? The only time it sometimes works is when I reinstall synapse however reinstalling the software every time i want to play faceit is annoying.

My C:\Windows\Installer\Razer? is over 13GB. I’ve read from others that it can be unsafe to delete this. Is there a good way to reclaim this space? Is it actually safe to delete? 

When using the microphone sidetone option on Synapse, my microphone has what seems like half a second delay, which makes it unusable, sounds like im speaking over myself. And it´s not a hardware issue since when connecting via bluetooth to my phone, the sidetone is perfectly fine. I noticed this first when i changed from Synapse 3 to Synapse 4. I just rolled back to Synapse 3 and the issue is still there. Guess none of the versions work fine. Closing/reinstalling synapse doesn´t fix this issue. And when connecting to my PS5 the sidetone is still as lagged.I also had a problem with my Razer Raptor 27 not being detected on Synapse 4. And i could´nt get the option list for the different THX and EQ modes on the Blackshark for one of my games (PUBG), while the rest showed the options, PUBG had no options to tune EQ or THX profiles.Please fix Synapse 3 before releasing yet another bug infested version...

Hello, i have Kraken Ultimate and yesterday i performed a clean Windows 11 installation on my computer in a attempt to fix the audio issues caused by the latest Razer Synapse update, even after format the computer and install the Windows again and the latest Synapse update from nov 16th i'm still facing audio issues, the quality of audio is good but when i go to watch videios or listen any songs on my computer, they have a little delay from the audio in the start of the video or music, i noticed that this issue is more frequently when i go to watch some videios on the youtube, i hope Razer fix this soon.

USB plugged in and case lights up, both THS and underglow but Synapse won’t recognize it. Tried uninstalling and reinstalling, nothing. Case is listed as supported and even trumpets that fact on product page.Called support, btw, after 8-10 minutes going around and around woman helping me said she’d be right back to walk me through some things then the line went dead. Tried calling back in several times but my number must have been flagged as only ever went to hold music after that, then “heavy call volume” announcement and then disconnected. Incredibly shoddy customer service for “premium” products.

After upping to Synapse 4 and buttons not working and uninstalling and reinstalling and sending support logs I decided to go back to Synapse 3.  Did the full uninstall according to the Razer webpage and lots of restarts. Reinstalled Synapse 3 and could not get my NAGA Hyperspeed recoginized, the Tartus was.  I finally got it recognized and tried some macros and they do not work. Tried to go to the Macro module and click on it the header buttono and nothing.  Go to the Modules window and it’s there as an installed module.  Try to go to it from an actual key assignment, the “Manage Macros” button and again it clicks but nothing, it does show the word “Marco” in the grey strip at the bottom.   Any ideas? Win 10. All latest versions of everything.

Hi, I have my Razer Blackshark V2 headphones and when I try to connect them to my PC, Razer Synapse doesn't detect them. Is anyone else having this problem?