THX Spatial audio STILL not working after Synapse update | Razer Insider
Skip to main content
Solved

THX Spatial audio STILL not working after Synapse update


  • Insider Mini
  • 2 replies

I have a Blackshark V2. I used spatial audio all the time, however, Razer decided to update Razer synapse which completely broke THX Spatial Audio for every Blackshark V2 Headset. I have read that they would update the software to fix this new bug, which they have. This update seemed to try and fix this one problem, but they somehow didnt fix it? I restarted everything, went into my windows and went along with the new message they gave me, THX Spatial audio still does not change anything when clicking it, just like before the update

Best answer by Psywar_pt

Unistalling a reinstalling Synapse worked for my Blackshark V2, but the sound is terrible. Use Steelseries Sonar software, its much better than Synapse right now and you don’t have to uninstal Synapse. I recently bought my Blackshark, and with the current version of Synapse the sound quality is much worse than my previous Logitech 430...

View original
Did this topic help you find an answer to your question?

13 Replies

  • Insider Mini
  • 8 replies
  • November 17, 2023

Same, no changes after yesterday update.


  • Insider Mini
  • 1 reply
  • November 17, 2023

Same here with the Blackshark V2 Pro


  • Insider Mini
  • 1 reply
  • November 17, 2023

I also have a Blackshark V2. I had to completely uninstall and reinstall synapse. In the process I also uninstalled THX audio (the standalone extra application). 
 

After reinstalling Synapse, the THX Spatial Audio slider/button works. The EQ works. There is no longer a THX speaker to choose in windows speaker list. But the Razer sound card one should be used instead. This is according to revision notes from the synapse update.

BUT! The sound quality is SO bad! I’ve bought myself a new Logitech headset!! The sound quality of the black shark v2 after reinstalling synapse :: it feels like you are in a tin box. I can’t hear footsteps in PUBG before the enemy is standing 5 meters from me, the sound signature of weapon changes when you turn around (I.e. if you hear someone firing behind you, and then turn around, it sounds like a different weapon, and the distance sounds completely different. I actually get a bit, like vertigo, or dizzy, just from turning around in PUBG while listening to someone firing a weapon. 
 

Let me know if any of you can get back thx by uninstalling and reinstalling, and what the sound quality is like afterwards. Thanks


Psywar_pt
  • Insider Mini
  • 2 replies
  • Answer
  • November 19, 2023

Unistalling a reinstalling Synapse worked for my Blackshark V2, but the sound is terrible. Use Steelseries Sonar software, its much better than Synapse right now and you don’t have to uninstal Synapse. I recently bought my Blackshark, and with the current version of Synapse the sound quality is much worse than my previous Logitech 430...


BISTECboi
  • Insider Mini
  • 1 reply
  • December 22, 2023

Still not working after uninstalling synapse on my kraken te. Extremely infuriating that they would break something that worked perfectly fine.


  • Insider Mini
  • 7 replies
  • December 23, 2023

Mine works now.  DELETE / UNINSTALL from your apps …. this

ALSO…. as Razer instructs you to do …. in your “ windows sound properties “ set Razer USB sound card as default !!  and in your “ windows settings “  set your sound to Razer USB sound card ….. 

restart your machine, check theses settings again ….    BE HAPPY

for my Blackshark V2 +


D0HERRITT
  • Insider Mini
  • 1 reply
  • January 4, 2024
six_peas wrote:

Mine works now.  DELETE / UNINSTALL from your apps …. this

ALSO…. as Razer instructs you to do …. in your “ windows sound properties “ set Razer USB sound card as default !!  and in your “ windows settings “  set your sound to Razer USB sound card ….. 

restart your machine, check theses settings again ….    BE HAPPY

for my Blackshark V2 +

I had four of these listed in my programs list for some reason, I just uninstalled all of them :/


xDemonBrotherx

I uninstalled this and it at least took away the actual THX spatial sound and its just stereo. Cant figure out how to even get this driver back

 


six_peas wrote:

Mine works now.  DELETE / UNINSTALL from your apps …. this

ALSO…. as Razer instructs you to do …. in your “ windows sound properties “ set Razer USB sound card as default !!  and in your “ windows settings “  set your sound to Razer USB sound card ….. 

restart your machine, check theses settings again ….    BE HAPPY

for my Blackshark V2 +

Thank you so much it worked I can hear again!!!


saudzboa
  • Insider Mini
  • 3 replies
  • March 23, 2024

Equalizer don’t work, nothing is working with latest update. The sound overall is so bad! Blackshark v2


  • Insider Mini
  • 2 replies
  • October 16, 2024

So i had this same issue where I uninstalled everything and reinstalled everything CLEAN and the EQ wouldn’t work and the THX wouldn’t make a difference.. So i snooped around for a good while and found out something wasn’t running. So I did a clean install and so my fix was this after the clean install still didn’t work..And make sure the THx in the control panel is uninstalled so a fresh one is put in by Synapse 3 when you re-install it..

  1. Hit CTRL-R and type in “msconfig”
  2. Go to service and check the box that says “Hide all Microsoft Services”
  3. Scroll till you find a service called “VSSrv” and make sure it’s running.. And the Manufacture says THx Ltd. Which is the EQ in Synapse 3.  Let me know if this worked!!

  • Insider Mini
  • 3 replies
  • January 29, 2025
Bulls3y31986 wrote:

So i had this same issue where I uninstalled everything and reinstalled everything CLEAN and the EQ wouldn’t work and the THX wouldn’t make a difference.. So i snooped around for a good while and found out something wasn’t running. So I did a clean install and so my fix was this after the clean install still didn’t work..And make sure the THx in the control panel is uninstalled so a fresh one is put in by Synapse 3 when you re-install it..

  1. Hit CTRL-R and type in “msconfig”
  2. Go to service and check the box that says “Hide all Microsoft Services”
  3. Scroll till you find a service called “VSSrv” and make sure it’s running.. And the Manufacture says THx Ltd. Which is the EQ in Synapse 3.  Let me know if this worked!!

I don’t have any ‘’VSSrv’’ in my computer, what can i do? 


FiszPL
Vanguard
Forum|alt.badge.img+1
  • VANGUARD
  • 6938 replies
  • January 29, 2025

I’ve made full clean reinstall (uninstalled Synapse) and all Razer related stuff, then used this tool to remove lefovers: https://rzr.to/Tf53xj → PC restart, downloaded fresh Synapse 4 installer.

Now seems that THX is working for me (still I don’t use this) or maybe it worked after one update (few days after Synapse reinstallation, but the version still shows some 202412...)

EQ is still not working and waiting for a fix.


Reply


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings