MAC OS Synapse do not detect mouse after restart system | Razer Insider

MAC OS Synapse do not detect mouse after restart system

  • 15 November 2019
  • 76 replies
  • 3013 views
R
Userlevel 3
iMac 2019 and MAC OS Catalina Synapse does not detect the razer deathadder elite mouse after a system reboot. To detect the mouse, I have to unplug/plug USB after every system reboot.

Do you have the same problem?

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76 Replies

R
Userlevel 3
Technical support Do you ignore the problem?:confused_:
O
Userlevel 2
So frustrated with the lack of support for macOS...
W
Userlevel 1
RedpaX
Technical support Do you ignore the problem?:confused_:

razer claims to support mouse on mac but it’s not true, I have the same problem!!! :mad_:
T
I just bought a deathadder and I am getting the "please connect a razer enabled device". Im on EL CAPITAN. Can somebody please tell me what OS version this software works on?
M
Razer dont give a toss about mac support its dire, and as per normal they ignore any posts asking about it on here and on facebook - Razer products look cool but their support is lacking big time, they need to wake and fecking listen
L
Same problem here - no matter how many times I plug and unplug Synapse for Mac does not detect the mouse. Same system.
A
What a bad experience so far with Razer and Mac.. I almost regret to have made this choice of getting again a Razer product. The mouse not detected issue should have been fixed far quicker and it shows ho much care is given. Also the problem is that hardware companies take far too long to know how to code properly. Also in my opinion, that fact that you cannot save the led and button configurations in the mouse itself and have to load the bloated application to apply at each reboot those changes is really bad. It might be seen nowadays as a required step to be able to collect constant data, but to the customer this is pushing me to look elsewhere next time. So is it worth? Time will tell.
T
Userlevel 2
Same problem here... So frustrating
A
Its unbelievable that some dude on the net can do it, see the Fruityrazor driver on GitHub, and Razor just does nothing because the 'fanbase' is too small. To bad for those who have a dualboot or would like to use there gear on OSX. Just let them rot, the packaging never sayed that we support OSX.
You could just bring out a basic driver so at least we can use the stuf we payed you for.
L
I have already successfully registered the serial number of the mouse. And that also happens to be the place I was made aware of the "hopefully wonderful" piece of software that is synapse...
S
RedpaX
This is important to know there are those who do not have such a problem? After loading the mouse, it detects at the synapse?

Yes i have too
C
September 11th, 2020 and still no support on Catalina 10.15.4.

Just spent $130 on the Deathadder v2 and Goliathus Extended Chroma. Neither showing up in Synapse 2. smh....

Very dissappointing that you guys have Mac OSX support on your boxes for these products but no stable interface to actually support them. Will be returning until there is proper support.
R
Userlevel 3
proof video
R
Userlevel 3
support-us@razersupport.com[/email]"]
Hi Pavel,

Thank you so much for responding.

We have checked the video and the computers specifications as well. As of this writing, synapse 2 is not fully compatible with mac OS Catalina and you might experience some glitch just like the glitch you have right now. Our dedicated team are now focused on finding a solution or an update to make sure that the software will be fully compatible on the said mac Version. We will then update you accordingly.

Thank you for the patience.

All the best,

Razer Technical Support Team
Z
When i contacted support earlier today they indicated that it was on their roadmap but could not give a estimated release. I am hoping they release something soon.
R
Userlevel 3
https://support.apple.com/HT210999
I
This is pretty frustrating.
Why can't I setup my Razer Mamba Wireless on mac Catalina.
It doesn't seem too much to ask that a $60 mouse work with every OS.
R
RAZER, This is just great BS!!! No software support for my Viper Ultimate for iOS. Essentially we are buying a product, which doesn't have all the features it claims to have. This is a scam! I'm going to ask for a refund.
M
I am a Mac and PC owner. All I want to do is be able to use my Razer BlackWidow V3 on them both. Razer, if you can't handle making your software work on Mac AND PC - just say so. Lying to us saying that it is compatible on both is just PURE laziness. Please attempt to do the bare minimum and actually have the guts to respond to any of these people 1 year+ later.
P
I have been an avid Mac gamer for 30 years and a Razer user since... jeez... 2005?

While I love Razer's hardware, software support has been a farce at best. I always try to install it, and it never works... I have bought at least a dozen of their mice, 1/2 a dozen keyboards, and several headsets.

I would say not even worth asking them for software anymore. In fact, Razer, please just take the software down and stop pretending.
R
Userlevel 3
lancelotliu
Same problem here - no matter how many times I plug and unplug Synapse for Mac does not detect the mouse. Same system.

This is another problem. You have a fake mouse. try to registration serial number of mouse on the razer site.
L
RedpaX
This is another problem. You have a fake mouse. try to registration serial number of mouse on the razer site.
R
Userlevel 3
This is important to know there are those who do not have such a problem? After loading the mouse, it detects at the synapse?
metatron23
Indeed, Synapse 2 is not (yet) supported on Catalina. My mouse "works" the same way as yours.
And we are all waiting for Synapse 3 to be released for Catalina (no support for my keyboard on Catalina).
R
Userlevel 3
metatron23
I we are all waiting for Synapse 3 to be released for Catalina

Are you serious? Synapse 3 for Catalina? Synapse 3 still status beta for Windows already 1 or 2 years. We will never get synapse 3 on the MAC OS. it's impossible
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