Razer Synapse 3 update for Blackshark V2 Pro 2023 failed to complete | Razer Insider

Razer Synapse 3 update for Blackshark V2 Pro 2023 failed to complete

  • 15 March 2024
  • 3 replies

I bought a Blackshark V2 Pro 2023. Razer Synapse needs an update to detect it. 

Also I did a clean uninstall so my Basilisk V3 is no longer detected cause I can’t make this update.


But  I get this error every time. 

I saw that so many people deal with this problem. What a shame! Please help me fix this. Also, I tried every method like reinstalling, repairing and firmware update kinda things. 


Best answer by EmperyaNN 15 March 2024, 19:41

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3 Replies

I have a blackshark v2 pro (2023) headset .

Experienced same issues as above.

Could not continue to update the firmware ( insert the dongle etc, power up the headset etc).

Got an error message and i could only choose “cancel”


My solution was :

I repaired the synapse software through windows “add programs” choose modify…..

I restarted the computer.

Ran the firmware updater program and it worked.


With some disapointment later i got it working.

I am also unable to update the synapse 3 for my new blackshark v2 pro (2023) headset  I bought recently. I checked all the possible solutions suggested by other users, but still it does not work. Can anyone help us out?  

I am not able to connect my razer blackshark V2 X USB and it doesnt show up please help me to fix this problem