I bought a Blackshark V2 Pro 2023. Razer Synapse needs an update to detect it.
Also I did a clean uninstall so my Basilisk V3 is no longer detected cause I can’t make this update.
![](https://uploads-us-west-2.insided.com/razer-us/attachment/ca55041b-71ea-4d43-8518-157ffa391521.png)
But I get this error every time.
![](https://uploads-us-west-2.insided.com/razer-us/attachment/64059ec6-ad76-4f79-81c3-bb85904ad1b2.png)
I saw that so many people deal with this problem. What a shame! Please help me fix this. Also, I tried every method like reinstalling, repairing and firmware update kinda things.