29 OCTOBER 2026 - Synapse & Chroma for Windows | Razer Insider
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29 OCTOBER 2026 - Synapse & Chroma for Windows

  • Oct 28, 2026 10:59 AM UTC
  • 40 replies
  • 1247 views

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40 Replies

Revert this update immediately! Can’t work


fix that sh*t 🙄


smartDeerIOLITE229

Razer Basilisk V3 Pro and WIreless Doc V1

  • Scroll Mode Toggle and Cycle Up Sensitivity Stages are no longer working. Clicking them does nothing.
  • When I disconnect the wireless doc and plug in directly to my mouse functionality is restored.

Exactly same problem here w/ my Basilisk V3 Pro 35K.


Piiaprika
  • Insider Mini
  • Oct 29, 2026 10:54 AM UTC

Since the update, my headphones keeps switching audio profiles by itself, when I change mouse DPI, the audio profile notification is coming up aswell, for no reason, also, my mouse cursor keeps jumping, making it impossible to play most games, any suggestions to fix this? 

Recording of the issues: https://medal.tv/games/screen-capture/clips/nOFCsOUmsfBQ-w4xX?invite=cr-MSxYSXksMTUzMDkzMzU

Sorry, I should have specified earlier, the issues are happening with my Razer Naga Trinity & Razer Kraken Kitty V3 Pro.

  • For the headset: The bug happens as soon as I switch audio profiles once. After that, it gets stuck in an endless loop, constantly toggling back and forth between “custom (which is default” profile and the other stereo profiles.

  • For the mouse: I'm mostly dealing with cursor jittering and rollback issues, which are super noticeable in-game whenever I try to pan the camera.

Update: V4.0.86.2610281118 solved all my issues, thank you !


  • Insider Mini
  • Oct 29, 2026 1:46 PM UTC

For years, you’ve been putting your customers through hell because of this crappy software. I know you’ve been doing this deliberately, as part of a plan. For those who don’t know, let me summarize the situation: if I had tried to have Synapse rewritten from scratch using AI systems like Claude, Astra, etc., you would have found zero errors in the software.


This never-ending string of problems isn’t an engineering issue—it’s part of a deliberate series of manipulations.


  • Insider Mini
  • Oct 29, 2026 4:39 PM UTC

Please fix the following issues as soon as possible.

 


  • Insider Mini
  • Oct 29, 2026 4:56 PM UTC

The link for the Tarturus game (profile switching) stopped working after the update.


  • Insider Mini
  • Oct 29, 2026 10:31 PM UTC

Synapse for Windows - V4.0.86.2610281118 / Chroma for Windows - V4.0.63.2610281118

RELEASE NOTES

29 OCTOBER 2026

didn’t fix the issue with the sensitivity button remapping reverting back to default any time another button is mapped on the top of mouse 


  • Insider Mini
  • Oct 29, 2026 11:58 PM UTC
  • The mapping issue of my Razer Naga V3 Pro has been resolved, thanks, yesterday was like a day off, I didn’t want to change the old habit of pressing sensitive buttons, which are my interrupt, kind of like a core system. This time, I should say you guys are great!

  • Insider Mini
  • Oct 30, 2026 7:44 AM UTC

Razer Basilisk V3 Pro and WIreless Doc V1

  • Scroll Mode Toggle and Cycle Up Sensitivity Stages are no longer working. Clicking them does nothing.
  • When I disconnect the wireless doc and plug in directly to my mouse functionality is restored.

Exactly same problem here w/ my Basilisk V3 Pro 35K.



Same here. Sometime it works, sometimes​​​​​ not. (Mostly not)
 

Affected Keys in my case:

  • Sensitivity Clutch
  • Cycle Up Profile
  • Repeat Scroll Left
  • Repeat Scroll Right

Standard Layouts, nothing fancy :)


MSVTN
  • Insider Mini
  • Oct 30, 2026 10:35 AM UTC

I’m experiencing an issue with the original Razer Basilisk V3 Pro (30K), connected through a Mouse Dock Pro.

After Synapse starts, the Scroll Mode Toggle and DPI Cycle Up buttons stop working. Normal clicks and scrolling still work, and both buttons have the correct assignments in the Standard layer.

Changing the polling rate from 8,000 Hz to 1,000 Hz did not help. Closing Synapse alone did not restore the buttons, but turning the mouse off and back on with Synapse closed restored both functions.

Is this issue being investigated for the original Basilisk V3 Pro with Mouse Dock Pro? Is a fix or recommended workaround available?

Thank you.


  • Insider Mini
  • Oct 30, 2026 1:24 PM UTC

This update broke all my keybinds in Naga V2 Pro, I keep fixing keybinds but they will not work correctly in dune awakening :( please fix


Slaaarie
  • Insider Mini
  • Oct 30, 2026 9:51 PM UTC

Update to their update.  

Looks like they did correct the key mapping issue.  But the profile does not carry into the game i am playing.  Doesn’t matter if default profile or link the game i am playing.  

The V2 profile and key mapping works within the game.  which has me thinking it is still this update that is causing this.


7thEmperor
  • Insider Mini
  • Oct 31, 2026 12:15 AM UTC

after update my razer hanbo chroma 240mm aio is unable to read “PUMP SPEED” AND “LIQUID TEMP”, This needs an immediate fix.


F4RES17
  • Insider Mini
  • Oct 31, 2026 12:40 AM UTC

Razer Basilisk V3 Pro and WIreless Doc V1

  • Scroll Mode Toggle and Cycle Up Sensitivity Stages are no longer working. Clicking them does nothing.
  • When I disconnect the wireless doc and plug in directly to my mouse functionality is restored.

Exactly same problem here w/ my Basilisk V3 Pro 35K.



Same here. Sometime it works, sometimes​​​​​ not. (Mostly not)
 

Affected Keys in my case:

  • Sensitivity Clutch
  • Cycle Up Profile
  • Repeat Scroll Left
  • Repeat Scroll Right

Standard Layouts, nothing fancy :)

Same issue here with the Basilisk V3 Pro 35k all those keys won’t work unless I close Synapse