Replies posted by DaveSharp | Razer Insider

Replies posted by DaveSharp

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DaveSharpInsider Mini
asked in Razer Support

Complaints process?

As an update on above. The replacement laptop was return to have update the spec to match what was requested. But it appears they are unable to repair the replacement laptop. Why they even sent the replacement is beyond me. As the unit was shipped form the USA (which I wasn’t informed about) it came with and extra invoice from the fedex. So I now out of pocket and still without a laptop for 2 months now.For comparison I had a different bit of kit replacement under warranty at a different company. The replacement was sent before having to return the broken unit. The replacement unit was an upgrade as the old unit was now considered legacy. All this was completed in a week.The razer customer service is exception poor. 2 months and still the warranty agreement has not been fulfilled and I’m out of pocket with nothing to show for it. The warranty isn’t worth the paper it is printed on. On current experience I’m not hopeful that is going to be resolved any time soon. look like I’m going to

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22 days ago

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