Replies posted by Frostbiteflowleet340 | Razer Insider

Replies posted by Frostbiteflowleet340

4 Replies

Frostbiteflowleet340
Frostbiteflowleet340Insider Mini
asked in Razer Support

Razer Kishi not recognised

No Razer Team that did not worked..! I do received the same bad sugestion by mail and it still useless I do have an Honor 50 and the phone is GREAT! But the Kishi is useless! Is not even detected! Is there another special permission or access to enable this device?  Hey, have you heard back from Razer regarding this? On my device, firmware was updated using a different phone. Plugged the kishi back onto my phone and still not recognised.  No, sorry @Frostbiteflowleet340, I have no answer from Razer Team. Every time I complain (sent them an email or even in the app), a different person from support attends my case and EVERYTIME they  suggest to do the same useless steps that they wrote even here. I do describe the issue perfectly, I do specify the cell phones that I’ve being using to do my testing and even specify the authorizations that I’ve enable to let the controller to be identified, but nothing works and support did not help.. It still the same, the ver

17
IVORYrushUltraPink863
1 month ago
Frostbiteflowleet340
Frostbiteflowleet340Insider Mini
asked in Razer Support

Razer Kishi not recognised

No Razer Team that did not worked..! I do received the same bad sugestion by mail and it still useless I do have an Honor 50 and the phone is GREAT! But the Kishi is useless! Is not even detected! Is there another special permission or access to enable this device?  Hey, have you heard back from Razer regarding this? On my device, firmware was updated using a different phone. Plugged the kishi back onto my phone and still not recognised. 

17
IVORYrushUltraPink863
1 month ago
Frostbiteflowleet340
Frostbiteflowleet340Insider Mini
asked in Razer Support

Razer Kishi not recognised

Try updating your Razer Kishi App by following the steps below: Detach and reattach the controller to your phone. Kill and re-launch the Razer Kishi app. Restart the firmware update process.  Follow the steps on how to update the Razer Kishi’s firmware through this link: https://youtu.be/Kww-JQ3jlRo. Let me know how it went. I used a different phone a galaxy S10+ and this device was recognised instantly. Firmware was updated on the controller successfully but still unable to be recognised on my device. Please help. 

17
IVORYrushUltraPink863
1 month ago
Frostbiteflowleet340
Frostbiteflowleet340Insider Mini
asked in Razer Support

Razer Kishi not recognised

Try updating your Razer Kishi App by following the steps below: Detach and reattach the controller to your phone. Kill and re-launch the Razer Kishi app. Restart the firmware update process.  Follow the steps on how to update the Razer Kishi’s firmware through this link: https://youtu.be/Kww-JQ3jlRo. Let me know how it went. Hey, tried the steps and was unable to get the app to recognise the controller. Treid every combination of reconnecting the co troller, restarting the app, restarting the phone, even airplane mode. I have an older phone that I will try later today. If this phone connects, then it is software related. 

17
IVORYrushUltraPink863
1 month ago

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