Replies posted by Reiser089 | Razer Insider

Replies posted by Reiser089

4 Replies

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Reiser089Insider Mini
asked in Razer Support

Razer Blade battery died during flight

After some messaging with the support I found out that my laptop is still in warranty. I sent the Laptop last days via FedEx to the Razer repair center. So far so good. Waiting for repair now.

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1 year ago
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Reiser089Insider Mini
asked in Razer Support

Razer Blade battery died during flight

  Sorry to hear about your unit’s ongoing battery-related concern. I appreciate the steps that you’ve attempted to isolate/resolve the laptop’s issue. Please send me a PM including your unit’s serial number and its proof of purchase so I can verify its model and check other model-specific recommendations.   Thanks for helping out, mjcouchman. Allow me to take over.  I wrote you a PM with the info you requested.

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1 year ago
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Reiser089Insider Mini
asked in Razer Support

Razer Blade battery died during flight

Looking at your reports, it does seem like the battery is not functioning. You could take the back off and see if the battery connector has came loose (I highly doubt it, but it is possible!). If it was swollen and it was affecting the case, you would probably see it, or feel it in the trackpad. I did that now. You were right, battery looked fine, not swollen or damaged. Unplugging and Plugging the connecter, but still doesnt loads. Connecter looks fine from my view.  Heres the specs of your machine. You have both USB-C and Thunderbolt ports - have you tried the dock in both of these ports? Thank you for your help so far! I now tried also the other port with the docking station, no difference so far.  Razer have helped with other battery issues in this forum, but being out of warranty you will probably have to pay for a new one. One of the Razer guys may be able to open a case for you. Okay lets see if Razer comes up with something. But I am not willing to pay big sums for an original

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1 year ago
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Reiser089Insider Mini
asked in Razer Support

Razer Blade battery died during flight

  Have you confirmed your charger is working (green light on it)? Does Windows report it is charging? Yes there is a green light on the charger.Windows shows that it is plugged but doesnt give any info if it is loading:   If you open up CMD.EXE as an Administrator, run POWERCFG /batteryreport and then POWERCFG /systempowerreport - this will generate 2 reports which should show battery usage over time. I have uploaded this 2 files to my Google Drive. Funny thing is that it is saying in the report that it is charging. Is the battery probably internally preventing charging?https://drive.google.com/file/d/1mEpHAX9Pw2ZBsv3MSYFor7hmcDkEZKBa/view?usp=sharing  Do you know if your model supports USB-C power? I have the 2021 RB15 Advanced and I have a USB-C 100W charger that I can use in emergencies. Check your specs, and if you have one lying around, try using this instead. Thank you for that hint! I actually have a Dell USB-C docking station with 250W power cable here. I know that it is not of

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1 year ago

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