Replies posted by MightyBerty | Razer Insider

Replies posted by MightyBerty

7 Replies

1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I have this issue as well. Created a ticket so far. The Razer Support is asking strange things and it looks like they have no idea too and are just trying to temporize me with strange requests like I have to make a video of the problem or provide the phone number in another format etc.   Any ideas how this problem can be solved? HAve you tried uninstalling synapse  That was the problem for me once synapse was gone it worked perfectly I dont know, if this solution is reasonable, because the Razer Mouse Dock Pro could lose the settings. The main reason why I’ve decided to buy this Razer product, was its key feature to set up the polling rate to 4000 Hz. The settings save to the mouse and then use a different program like signalRGB to change the rgb on the mouse 

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I have this issue as well. Created a ticket so far. The Razer Support is asking strange things and it looks like they have no idea too and are just trying to temporize me with strange requests like I have to make a video of the problem or provide the phone number in another format etc.   Any ideas how this problem can be solved? HAve you tried uninstalling synapse That was the problem for me once synapse was gone it worked perfectly

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I believe I have found the problem I commented on here saying the latest update fixed it for me But after 2 and a half weeks of pure bliss it started happening again I Uninstalled synapse I didint reinstall It I just completley got rid of it and ever since then it's been working perfectly Ive been using a rgb program to put the rgb on the dock and mouse and the dpi setting is saved to the mouse Happy days ! 

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

Yeah that's the updates that fixed it for me it's been great for the past 5 days

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

The last update for V3 Pro was on the 25th. October and for the Mouse Dock Pro on the 8th November. I still have the problem almost every day!  Is the update something like 1.0100 something like that ? 

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I managed to get this fixed I went onto the live chat service razer has They made me download 2 programmes that check the firmware of the mouse and dock turns out their is a update for both of them So I updated both of them The problem hasent been back since :D 

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

im having the same issue im pulling my hair out !!!

78
Stormclouddailyvoice678
2 days ago

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