Replies posted by Ghizmo63 | Razer Insider

Replies posted by Ghizmo63

9 Replies

Ghizmo63
Ghizmo63Insider Mini
asked in Razer Support

Pro Type Ultra - Calculator Shortcut chattering when Synapse is Running

no reply ? 

20
C
11 months ago
Ghizmo63
Ghizmo63Insider Mini
asked in Razer Support

Pro Type Ultra - Calculator Shortcut chattering when Synapse is Running

Think no one care -- nice support for a brand like Razer

20
C
11 months ago
Ghizmo63
Ghizmo63Insider Mini
asked in Razer Support

Pro Type Ultra - Calculator Shortcut chattering when Synapse is Running

If the Windows shortcut is bind to an other key , it works.Seems the default one call windows AND Synapse to do the job. Already tried to clean re install Synapse and it’s not working.

20
C
11 months ago
Ghizmo63
Ghizmo63Insider Mini
asked in Razer Support

Pro Type Ultra - Calculator Shortcut chattering when Synapse is Running

If I bind another key with either method you mentioned earlier, it works properly as expected. It’s only the default f9 calculator key that behaves strange. One thing I notice is that without the calculator open already, pressing the f9 key opens just 1 instance. But after that, each key press opens 2 instances. For me it’s always 2

20
C
11 months ago
Ghizmo63
Ghizmo63Insider Mini
asked in Razer Support

Pro Type Ultra - Calculator Shortcut chattering when Synapse is Running

The firmware update was done with no effect. Will wait for an other advice from your friend first.

20
C
11 months ago
Ghizmo63
Ghizmo63Insider Mini
asked in Razer Support

Pro Type Ultra - Calculator Shortcut chattering when Synapse is Running

-- Deleted message --

20
C
11 months ago
Ghizmo63
Ghizmo63Insider Mini
asked in Razer Support

Pro Type Ultra - Calculator Shortcut chattering when Synapse is Running

So do i, but i have to repeat all we said here. And now they ask me to provide us a video of the issue. I will film myself pressing F9 ??? What the point ?I told them to read this thread to understand, but they will never do it, he ask me for stupid things instead. All you had to do Razer, is to admit your software is massive crap, take my report and update you stupid soft.I’m working too, can’t take a journey to troobleshoot a keyboard

20
C
11 months ago
Ghizmo63
Ghizmo63Insider Mini
asked in Razer Support

Pro Type Ultra - Calculator Shortcut chattering when Synapse is Running

Just to let you know, my ticket with Razer US Support is in progressMany troubleshot were done, from updating firmware to checking all my pc component to clean re install everythingI had the Razer Technical Support on the case, then Razer Escalations Team and now we’re all waiting for an answer from Razer Internal Team. I had all of them on live chat too.Issue still here. At this point it can only be solved by an update of Synapse or a configuration of Windows i’m unable to do cause i don’t have the technical level.We’ll see !!

20
C
11 months ago
Ghizmo63
Ghizmo63Insider Mini
asked in Razer Support

Pro Type Ultra - Calculator Shortcut chattering when Synapse is Running

Final answer :“Hi,Thank you for patiently waiting while we investigated your reported issue.We wanted to let you know that we have managed to identify the cause of the issue that you have reported.Due to the complexity and the work that needs to be done, we are unable to provide an estimate of when you can expect a fix. However, once a fix has been identified, this will be released in a future software update.For now, your case will be closed while we work on building the fix.Thank you for your support!Sincerely,IrishRazer L2 Support”RMA will probably not help you at all unless you plan to buy another hardwareJust wait & see now

20
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11 months ago

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