Replies posted by JayGatsby97 | Razer Insider

Replies posted by JayGatsby97

2 Replies

AntiqueWhiteboxpoly980
AntiqueWhiteboxpoly980Insider Mini
posted in Razer Support

Razer Synapse new update broke Razer Blade 15

It's is bios update mate. A lot of people in reddit talking about that. Test it out and let us know please if it's true.  I looked at that post you linked, it’s fromn Oct 2022. I keep my machine up to date and this happened sometime on Tuesday/Wednesday this week for me. No bios/vbios updates applied. Plus the system restore & re-update fixed my problem. I think it’s probably a software/settings issue related to Synapse. Something to note is that before the restore, I uninstalled Synapse, and proceded to delete everything razer on my system (program files, program files(x86), program data, %appdata% and %localappdata%. Got ya. I just got used one 17 2022 and updated all at once after windows reset. The issue appeared right away. So I don't know if it's worth it to reset windows again. But definately will set up system restore to be able to roll back stuff like you are.  System restore can be a life saver, but also affe

65
A
1 month ago
AntiqueWhiteboxpoly980
AntiqueWhiteboxpoly980Insider Mini
posted in Razer Support

Razer Synapse new update broke Razer Blade 15

Having exactly the same issue after the update. What kind of troubleshooting do they need? Just fix the update and that’s it. You don’t have your own products to check? Why you are rolling out updates without proper tests? Charging that price for products should mean that you are going to provide a premium smooth experience.  I got their email this morning regard the update, and they give me bunch of troubleshooting tips to try (which I appreciated for them getting back to me). But I agreed with you, if you‘re going to push out a software, at least test it out to ensure it properly work. Though it pretty annoying the go-to solution is for the consumer is to first troubleshoot something they (the consumer) didn’t break, and the company jump in to help once all solution fail. 

65
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1 month ago

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