Replies posted by NuggetsMT07 | Razer Insider

Replies posted by NuggetsMT07

7 Replies

1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

hi, i had the same problem, and now i found out that the problem doesn't exist anymore if you deactivate the fast start function of windows. you can deactivate it in the power options. i only found this out by accident, because i had a problem with my nvidia driver, so i turned off the option.   Thanks Dude, I shall give this a try, the fast start option was checked so I have disabled it and see if it makes a difference. Razer support are clueless, unable to help. This didn’t work for me.

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

hi, i had the same problem, and now i found out that the problem doesn't exist anymore if you deactivate the fast start function of windows. you can deactivate it in the power options. i only found this out by accident, because i had a problem with my nvidia driver, so i turned off the option.  Thanks Dude, I shall give this a try, the fast start option was checked so I have disabled it and see if it makes a difference.Razer support are clueless, unable to help.

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

*possible fix* - it seems to have cured my dock pro from not being recognised by windows (for the moment at least)   you will need a spare keyboard and mouse…..   1.Update the dock firmware to the latest version, link to firmware site https://rzr.to/xt9ITA 2 unplug every razer product from PC (but resist temptation to put in bin) 3 completely remove all razer software from PC. 4. run the razer driver removal utility 3-4 times in succession as administrator (I found once just was not enough and it kept on removing OEM.inf files even on second or third passes), link to tool https://rzr.to/7c7Za 5 install latest razer software run installer as administrator 6 reboot PC,  log in windows, sign into razer account, sync, shut down PC 7 whilst PC is of, plug in all razer peripherals. 8 turn on PC, 11 log into windows and go to razer software and “about”. 9 “check for updates”,  razer should download update with all your products listed.  Nope didn’t work, well it did the first few times and t

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

*possible fix* - it seems to have cured my dock pro from not being recognised by windows (for the moment at least) you will need a spare keyboard and mouse….. 1.Update the dock firmware to the latest version, link to firmware site https://rzr.to/xt9ITA2 unplug every razer product from PC (but resist temptation to put in bin)3 completely remove all razer software from PC.4. run the razer driver removal utility 3-4 times in succession as administrator (I found once just was not enough and it kept on removing OEM.inf files even on second or third passes), link to tool https://rzr.to/7c7Za​​​​​​​5 install latest razer software run installer as administrator6 reboot PC,  log in windows, sign into razer account, sync, shut down PC7 whilst PC is of, plug in all razer peripherals.8 turn on PC, 11 log into windows and go to razer software and “about”.9 “check for updates”,  razer should download update with all your products listed.

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

Has anyone tried to disable legacy USB support and XHCI hand off in their bios and see if this changes the mouse dock behaviour?  This might be MSI specific? I’m giving it a go seeing as Razer support are just asking benign questions and I have tried everything else I can think of. USB Issues with some MSI motherboards and some USB card readers – Punch Technology Help Centre

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I have the same issue with the Dock and Basilisk V3 Pro. It has nothing to the with the mouse, it appears that the dock gets into a bad state and fails to enumerate correctly as a functional USB device. Found this is the driver event log: Device settings for HID\VID_1532&PID_00A4&MI_00\8&22f4e910&0&0000 were not migrated from previous OS installation due to partial or ambiguous device match. Last Device Instance Id: HID\VID_1532&PID_0064&MI_00\8&1d6a8d2&0&0000 Class Guid: {4d36e96f-e325-11ce-bfc1-08002be10318} Location Path:  Migration Rank: 0xF000E000FFFFF100 Present: false Status: 0xC0000451  how/where can we locate the driver event log to see if we have similar entries? 

78
Stormclouddailyvoice678
2 days ago
1PUNCHM4N
1PUNCHM4NInsider Mini
posted in Razer Support

Razer Mouse Pro Dock with Basilisk v3 Pro Windows Boot Issue

I have the same issue.MSI Z790 Ace motherboard I have tried the full uninstall, reinstall also using the razer driver cleaner toolI have updated firmware (mouse dock, mouse and motherboard)all drivers updateddifferent usb ports trieddisabled power savingbut I have the same non-detection issue for about 50-70% of the time the mouse dock does not recognise when logging into windows.

78
Stormclouddailyvoice678
2 days ago

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