Replies posted by lonewolf12016 | Razer Insider

Replies posted by lonewolf12016

4 Replies

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lonewolf12016
posted in Razer Support

Razer Mamba Hyperflux + Razer Firefly Hyperflux Not Working

I have since contacted Fedex, whom have told me that the paperwork that was filled out was normal shipping and all taxes to be paid by us. The paperwork that should of been filled out was for RMA, Razer didn't do this. This is my first dealing with Razer, not looking very good I must say. The fact I am having to do all the chasing up on a error that is in actual fact Razer's, as error that shouldn't of occurred in the first place. I have email Razer about this issue, but wont hear back till Monday, the date of my parcel arrival. I also was told by fFedex to tell Razer the correct peperwork they need to fill in and send back to them ASAP or a court summons would accrue to us. Many would most likely say we should pay it and then wait for the refund, well that's in a ideal world where money isn't a problem. Sometimes household bills are more important and paying for screw ups of a company, the refund option shouldn't even be a option, shouldn't of happened in the first place.

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4 years ago
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lonewolf12016
posted in Razer Support

Razer Mamba Hyperflux + Razer Firefly Hyperflux Not Working

It was dealt with under a RMA. But I am not happy at all, received a text from fedex wanting me to pay £70.81 importation fee. I wasnt told anything about this, I refuse to pay this when it replacing a £250 product that was faulty within 3-4 months of buying it. Totally outragous. I have done a little research also online. Becasue your lovely support team made out that the "cutting the cord" option was the easyiest and fastest way to reoslve this problem I now can not claim the costs back either. You can only claim them back if the orginal product was sent back as you have to provide proof. This is totally unacceptable. You need to warn your customer's of this. You choose to send it from outside of the EU, NOT ME. I didnt need to pay for my orignal product becasue YOU sent it from a location within the EU. This isnt a replacement part, your placing the whole thing, send it from the same location. Or just give a warning. I dont have it to pay and most likly will be faced with a court s

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4 years ago
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lonewolf12016
posted in Razer Support

Razer Mamba Hyperflux + Razer Firefly Hyperflux Not Working

The wifi router is in another room There is no wireless charging dock near it I don't own another Fireflux. I have just reinstalled windows from fresh to see if they would solve the problem. I have also rest my BIOS. Firmware is up to date both on the Mouse Pad and Mouse I have uploaded a photo of my setup. Thank You.

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4 years ago
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lonewolf12016
posted in Razer Support

Razer Mamba Hyperflux + Razer Firefly Hyperflux Not Working

It happened after the first month of owning it. Nothing at that point changed on the PC, apart from the usual software updates. Yes I forgot to add the link https://drive.google.com/drive/folders/1boFwKSeVsV1XIlKFjMNnHqPFri1whhCA?usp=sharing

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4 years ago

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