Replies posted by DreadDrool | Razer Insider

Replies posted by DreadDrool

2 Replies

el3mentry
el3mentryInsider Mini
asked in Razer Support

Razer Synapse causing my PC to crash when a game opens.

I found out that it was the bugged nvidia graphics driver (546.17) that caused the windows 11 restart problem and not the razer synapse software. I installed the nvidia driver 536.99, and now everything works fine.

5
D
5 months ago
el3mentry
el3mentryInsider Mini
asked in Razer Support

Razer Synapse causing my PC to crash when a game opens.

I have the same issue. A month ago, in October 2023 I think, a razer synapse update got installed, after this update, when I start the computer, windows 11 22H2, the Ballistic mouse is not found by synapse, I need to take out the usb cable of the mouse and put it back in to get recognized (windows 11 recognize the mouse, as I can use the mouse). Shortly after this the mouse pointer disappear and windows 11 just restart, there is no BSOD or any other error messages. After I uninstalled the Razer synapse software, i haven’t had a single problem since. But now I cant use any extra programmable buttons on the mouse, as this is not saved to the mouse, but instead kept in the razer software, bummer.I have uninstalled Razer synapse, downloaded a fresh install from Razer, this doesn’t solve the problem.

5
D
5 months ago

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