Replies posted by MyRazerNumber | Razer Insider

Replies posted by MyRazerNumber

4 Replies

M
MyRazerNumber
posted in Razer Support

Razer Blade Stealth 13 (2019) Dual Monitor Windows Blue Screen

Thank you Gerdofal, I've spoken with Razer Service before and after my post. They assure me that it does work. As per their instructions, I'm returning my Razer for the 3rd time for a new one. I'll report back as it proceeds. My current issues have are: Blue Screens with external monitors (Single or Dual - Dual causes it faster) Static sound from the speakers. An update they sent me made it better but did not fix it completely Putting the laptop to sleep will cause it to not wake up completely and requires a reboot. Bluetooth crashes requiring a reboot to get it working again (this one is new) Cheers

5
M
4 years ago
M
MyRazerNumber
posted in Razer Support

Razer Blade Stealth 13 (2019) Dual Monitor Windows Blue Screen

Sorry Gerdofal, Service has not responded to any of my emails in weeks. I'll keep trying to get a response.

5
M
4 years ago
M
MyRazerNumber
posted in Razer Support

Is anyone else not getting response from their service cases?

That was fast, looks like my case was not escalated and was stuck in a queue.

2
R
4 years ago
M
MyRazerNumber
posted in Razer Support

Razer Blade Stealth 13 (2019) Dual Monitor Windows Blue Screen

Hello Gerdofal, My case was not properly assigned to the next service level. I was able to connect with Razer over the phone. They were able to help me correct my laptop reset issues and I have returned my laptop. I'm expecting a new one shortly and will test again. Have you had success with your laptop?

5
M
4 years ago

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