Replies posted by Deodex | Razer Insider

Replies posted by Deodex

3 Replies

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timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Out of curiosity, which 2023 miniled model did you have? I had the same one you had. I wish they would have given me a miniled and am curious if I theoretically could have gotten a miniled despite being denied. I think it’s possible as I managed to get one, though I had some unique circumstances associated with my case. Namely, I was receiving a brand new (2023) replacement regardless as Razer had damaged my laptop in a previous RMA. Certainly made it a lot easier for me to convince them to grant me a 2024 replacement instead. Having the person responsible for my replacement see the 2023 Blade 16 in person likely helped too. The first time around, they offered me the same spec’d down OLED version as you were, and to add insult to injury, they wanted me to pay. After a good deal of frustrating back and forth, I declined, and then I was offered one of the Mini-LED models as a replacement option. It was quite a spec bump from my 2023 one, so I accepted. For the most part, I didn’t go out

104
K
18 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Yeah guess it really takes a lot to get it to a proper person that can handle it Sadly. There were a few points in time where I was seriously contemplating and weighing my options of straight-up suing Razer in small claims court (a US thing) instead of continuing to engage with their frontline customer service, especially towards the end of the 2 month mark. I wanted to exhaust customer service avenues before resorting to legal action, but it was rather frustrating at times.In retrospect, I’m kind of glad I stuck around the customer service route and resolved my issue amicably. They ended up shipping me an upgrade from my previous 2023 Blade 16, and while I didn’t ask for it, it’s a pleasant outcome.

104
K
18 days ago
T
timarthyInsider Mini
asked in Razer Support

Razer Blade 16 Mini-LED local dimming

Sorry for the long post/rant, but I thought I'd share my experiences with getting a replacement. Maybe it'll help anyone still pursuing one.---Razer ended up replacing my 2023 Blade 16 with a 2024 Mini-LED model after, to put it nicely, they did a less than adequate job with my 2023 Blade 16 RMA. Like many in this thread and forum, I was unsatisfied with the BOE panel, and I requested an AUO panel replacement from Razer. After much pushing and prodding, a CS rep eventually agreed to initiate an RMA for an AUO panel replacement. Unfortunately, my laptop came back with a significantly worse (somehow) BOE panel and excessive physical damage.The replacement BOE panel was really quite poorly behaved—I measured a black-to-white transition time of ~700 ms (no, not a typo), which rendered the display wholly unusable. Eventually, Razer did a recall repair, and I found out that the repair center has "consumed the [AUO] parts required to repair your unit with no foreseeable date for parts supply.

104
K
18 days ago

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