Replies posted by VioletBluebasefresh322 | Razer Insider

Replies posted by VioletBluebasefresh322

2 Replies

V
ventureLavenderBlush830Insider Mini
asked in Razer Support

New Razer Blackwidow v4 typing repeating issue

At last some good news. After three different RMAs and four different keyboards (Blackwidow v4 Pro, green switches), I filed for a chargeback on my Amazon Prime credit card and it was approved in one week. I had all the receipts, all the transcripts of my cases with Razer, and I gave the credit card company the entire stack of evidence as soon as I opened the dispute.Razer refused to refund me one day before the dispute was ruled in my favor. Irony!It’s not an action you should take lightly, but chargebacks work. If they’re going to keep sending you a defective product and you bought with a credit card (many of which have their own extended warranties), chargeback. Enough chargebacks, and the credit card company’s going to give Razer the sideeye. Maybe then they’ll take some action with this keyboard line instead of stonewalling us with offshored customer service and AI chatbots running off scripts.

92
M
2 days ago
V
ventureLavenderBlush830Insider Mini
asked in Razer Support

New Razer Blackwidow v4 typing repeating issue

I will join the chorus of people that have reported a key chatter issue with their Razer Blackwidow v4 keyboard (in my case, a Pro full sized keyboard).I’ve had Razer replace the keyyboard no fewer than three separate times. The last time, I was promised “white glove” treatment where a keyboard would be taken out and pre-tested before being sent to me. This was not done, the keyboard sent to me was in a factory-sealed package and untested. It failed within two weeks with the “y” key repeating more and more frequently.To say that I am disgusted by the bad faith, stick-to-the-script-at-all-cost answers and repeatedly forcing me to pay to package a defective keyboard, only to send me another defective keyboard, is a gross understatement at this point. I’m demanding a refund and if I don’t get it, a credit card chargeback and a social media campaign is in order. This entire line of keyboards is obviously defective and Razer will not acknowledge or do anything about it. They promise action

92
M
2 days ago

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