Replies posted by lifeOlivebyte062 | Razer Insider

Replies posted by lifeOlivebyte062

2 Replies

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lifeOlivebyte062
posted in Razer Support

Razer Phone 2 - Screen Freezing/Locking Up - (AT&T Version)

Razer.RedPandaThanks for the update. The factory reset would be the best way to start from a clean slate. By the way, can you give me the current build number of your phone? Model: RZ35-0259 Build number: O-RZR-ATT-RLS005 Thank you again for your responses. Pretty disappointing though...Two HTCs (Inspire & One), and two Samsungs (S6 Edge & S8) prior to this device...I guess I expected too much out of this phone. I know no hardware is ever perfect, but I have never had a Schrödinger's phone before...and see no good reason for the issues with this one, especially given that I have very few apps installed (nothing done through .apks), and nothing I didn't have on my S8. Would love to figure this out and see this device end up performing well, as I have always been a fan of Razer's products, but I just can't have a phone that might or might not work in an emergency situation b/c I have an app installed that it doesn't get along with?!? Again, coming up on a decade of smartphone ow

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R
5 years ago
L
lifeOlivebyte062
posted in Razer Support

Razer Phone 2 - Screen Freezing/Locking Up - (AT&T Version)

Retracting the statement about the likelihood of the problem being tied to Bluetooth. Did without and kept it turned off for a day, and I still had the same issue. Razer.RedPandaHello there! Does the same issue happen when the phone is placed in Safe mode? If you haven't tried it yet, please do. Let me know how it goes. So yeah....this worked. But it leaves me with more questions than answers. Assuming this means that my issue is going to be App-based. Is there any way to know which app is causing the issue without going back to zero and adding apps one at a time until the problem pops up again? Tbh, I was only able to keep it in Safe-Mode over the weekend to test, as I have several apps that I have to use for work throughout the week, so keeping it in Safe-Mode during that time is pretty much impossible....just getting a bit tired of having to reset my phone a half-dozen times a day otherwise. Thank you very much for your help btw!

7
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5 years ago

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