Replies posted by Senor.elToro | Razer Insider

Replies posted by Senor.elToro

4 Replies

GR8-Ride
GR8-RideInsider
posted in Razer Support

Razer Blade 15 Advanced (2018) missing webcam & mute microphone

Antiker377I am experiencing the same issue. My webcam stopped working all of a sudden. Check to see if your mic is cooked too. If so, my guess is that it's the same issue I experienced and you'll need to send it in for servicing. I've had this problem three times now, so it seems like it's pretty common for this make/model. Out of curiosity, is yours the black model or the silver one?

18
Razer.Speedcr0ss
4 years ago
GR8-Ride
GR8-RideInsider
posted in Razer Support

Razer Blade 15 Advanced (2018) missing webcam & mute microphone

I've now been in the same boat (2018 Razer Blade Advanced) for the second time. The first time around, I went back and forth with Razer support until I sent the device in for RMA. After I got my device back, it worked fine..for five months, and now I'm having the exact same again. Now I'm back troubleshooting with Razer support. They never told me precisely what the problem was last time, but it looks like they replaced the entire display (as Meandro_ experienced). It seems like it's some kind of hardware failure with the display housing or the cable. It's concerning that the replacement displays may be just as prone to the same failure.

18
Razer.Speedcr0ss
4 years ago
T
th3italianpanda
posted in Razer Support

Webcam Microphone stopped working..?

I ended up sending mine in for RMA, which fixed the microphone/camera issue. As far as I can tell, I think they may have replaced the entire screen assembly (though I don't know for sure). It took about two weeks from when I sent it in to getting it back. Not great, but also nothing like the horror stories I've heard about Razer support. I got the laptop back, it still looks great, it works...I'll chime in later if any of that changes, but for now, I'd rate the experience with a solid B.

8
M
4 years ago
T
th3italianpanda
posted in Razer Support

Webcam Microphone stopped working..?

I also have the same issue (webcam doesn't show up as a device, laptop won't recognize audio input from any source), please reply to this thread if there's a way to resolve the issue without RMA.

8
M
4 years ago

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