Replies posted by DRAGONMASTER412 | Razer Insider

Replies posted by DRAGONMASTER412

2 Replies

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DRAGONMASTER412
posted in Razer Support

Razer phone lock button is acting up.

Razer.LauriatHmm. How about testing your phone in Safe Mode? To do this, just restart the phone. While the phone is loading, press and hold the power button and the volume down button at the same time. Let go when the phone is completely on. Once the phone is totally on, you will see a "Safe Mode" indication at the lower left corner of the screen. Please test the device while this mode is activated and check if the issue would still persist. If it works, then there is a possibility that a third-party app is the one causing the issue. To exit from Safe Mode, just restart the phone again. Update me how it goes. So shortly after this the problem seemed to disappear but its come back. I've tried running safe mode but the problem still persists. I have to press really hard at the bottom of the lock button for it to detect that i've pressed it. Its odd because i haven't dropped the phone at all and I take great care of it. Inspecting more the finger print scanner still works absolutely fin

4
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4 years ago
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DRAGONMASTER412
posted in Razer Support

Razer phone lock button is acting up.

Razer.LauriatTry a hard reset then test the device again. Just simultaneously press and hold both the Power and the Volume Up button until the phone turns off. You can let go of the buttons once you see the Razer Logo. I've done that. It'd solve the problem but then a couple of hours later it'd do it all over again. It feels like its getting progressively worse.

4
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4 years ago

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