Replies posted by iPader | Razer Insider

Replies posted by iPader

7 Replies

I
iPader
posted in Razer Support

Windows 10 1903 Breaks the eGPU (Core X Chroma)

Razer.Speedcr0ssThanks for sharing, @iPader. Have you tried going to a previous System Restore point in your PC before Windows 1903 update? It's good to know that this been escalated to our Support Team. Please send me a PM together with your case ID so we can check its progress. The latest case number is: (*Removed for security purposes.) Got the eGPU back and the problem still persists. Going on four months now.

23
M
4 years ago
I
iPader
posted in Razer Support

Windows 10 1903 Breaks the eGPU (Core X Chroma)

Latest Update and a little history... Let me start by saying I like Razer and always wanted to get a Razer laptop knowing how nice they look and hearing about how well they perform at a premium price. Earlier this year I purchased a "Razer Blade Stealth 13.3" (New Graphics Model) Thin and Light Laptop - Slim Bezel 4K Touchscreen - NVIDIA GeForce MX150 - Intel Core i7-8565U - 16GB RAM" and it worked pretty well compared to my latest MacBook Pro 13" Touch Bar. Didn't seem as well made but considering Razer is much smaller than Apple, it's hard to compare Apple fit and finish to anyone out there that's trying to match that level. During a recent business trip, with both MBP and RBS in my backpack I came home to find that the screen on the RBS didn't work anymore, only would work connected to an external monitor. Maybe it was jostled around and Razer couldn't keep up like the MPB could in travel. No problem, Razer sent me a replacement and all was well. In May I wanted to test out gett

23
M
4 years ago
I
iPader
posted in Razer Support

Windows 10 1903 Breaks the eGPU (Core X Chroma)

Razer.Speedcr0ssHi @iPader! You have a peculiar Razer Core X concern. By the way, does your Razer Blade Stealth 13.3 still have sufficient hard drive space? You AMD Radeon VII is a qualified graphics chipset, so it should not give you any issue while using it. Just to confirm, your Razer Core X works normally before the Windows 10 1903 (10.0.18362.175) update, is that correct? Also, have you tried reverting your laptop to an earlier build/update? Yes I clean installed Windows 10 latest version with over half the HD still empty.

23
M
4 years ago
I
iPader
posted in Razer Support

Windows 10 1903 Breaks the eGPU (Core X Chroma)

Razer.Speedcr0ssThanks for sharing, @iPader. Have you tried going to a previous System Restore point in your PC before Windows 1903 update? It's good to know that this been escalated to our Support Team. Please send me a PM together with your case ID so we can check its progress. I've tried to restore, but it didn't work. The support team has not been helpful. They want me to mail the Core X Chroma, Video Card (RADEON VII) and the Razer Blade Stealth back to them for troubleshooting. I didn't have a box to ship back so they suggested I buy one from FedEx. The last email asked me to re-format the system back to the factory and test again. I did that and have the same problem. Here's my last email to them. The Razer Synapse I uninstalled was v. 3.4.0604060316 (which used to work just fine) The link you send was for Mac Synapse v2.somthing. I had to navigate back to get to the Windows v2 "PC - V2.21.18.115 (PC 64-bit only)(Click for details) " The installation of .NET did not work.

23
M
4 years ago
I
iPader
posted in Razer Support

Windows 10 1903 Breaks the eGPU (Core X Chroma)

Yes, over 200GB free. Yes, it worked fine before the update. I am unable to revert to pre-1093. It's a new version and took a long time to install. There's no revert function in Windows Update. I have an open ticket with Razer support but they are escalating to engineers. I tried everything they suggested. Nothing has worked so far.

23
M
4 years ago
I
iPader
posted in Razer Support

Windows 10 1903 Breaks the eGPU (Core X Chroma)

wongtsengThe USB ports and NIC is work fine on your MacBook Pro? my Core X Chroma did'not work fine on my Macbook pro 15 2017 later, i don' t know why. I didn't test that. Only the eGPU with an external monitor. My issue is related to Windows 10 1903 update.

23
M
4 years ago
I
iPader
posted in Razer Support

Windows 10 1903 Breaks the eGPU (Core X Chroma)

The USB ports and NIC still work. The Core X Chroma is still recognized as normal in the Razer software. The only part that does not work is the RADEON VII Card. The Card and eGPU work fine on my MacBook Pro.

23
M
4 years ago

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