Replies posted by JMUTowlee | Razer Insider

Replies posted by JMUTowlee

3 Replies

J
JMUTowlee
posted in Razer Support

Kraken Tournament Edition Microphone Not Working!

JMUTowleeGood evening, I just purchased a pair of the Kraken Tournament Edition headphones today and have spent the last 4 hours trying to get them to work correctly. Upon plugging them into my USB on my PC, the prompt to download Synapse 3 came up and the headset drivers installed automatically through Windows 10. Once Synapse was installed and the drivers were finished, I rebooted my PC. Upon reboot, I then went into Synapse and began setting up the headphones, everything was fine. I have my Headphones TE-Chat and TE-Game set as default communication device and default device in the playback settings. And have the Headset Microphone TE-Chat set as the default device in Recording. I can hear my microphone in the Synapse settings under "SideTone" so I know the microphone is functioning. However, I can NOT get the microphone to work in anything else. Discord, Windows, Steam, and in-game, there is zero microphone capability! How do I fix this? I've followed the instructions com

4
J
4 years ago
J
JMUTowlee
posted in Razer Support

Kraken Tournament Edition Microphone Not Working!

Has anyone had success getting these to function correctly in Windows 10? I've probably uninstalled/reinstalled the headphones and Synapse about 10 times with no success. What continues to happen is this scenario. 1. I plug in the USB Audio Controller into the USB Port on the back of my computer. 2. Windows detects the headset and I see Razer Audio Controller-Game and Razer Audio Controller-Chat show up in my available speaker settings. 3. A Razer Synapse window pops up to prompt me to install Synapse3. 4. Before I install Synapse3, I make sure Razer Audio Controller-Game is set as my Default Device and Razer Audio Controller-Chat is set as my Default Communication Device. I also check in Recording devices and ensure Razer Audio Controller-Chat is set as my Default recording device. 5. I reboot my PC to make sure the settings are good. 6. I then install Razer Synapse3 and it detects my USB Audio Controller and I set up the EQ,Mic etc.. 7. I verify that my headset is working

4
J
4 years ago
J
JMUTowlee
posted in Razer Support

Kraken Tournament Edition Microphone Not Working!

After nearly no support for these issues, I'm returning this headset. It's frankly ridiculous that I cannot get this to work correctly after nearly 5 days of troubleshooting...

4
J
4 years ago

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