Replies posted by Krusha | Razer Insider

Replies posted by Krusha

2 Replies

S
smartSalmonPink391
posted in Razer Support

Razer Blade screen randomsly goes black

Hey is anyone else still handling this problem because it is still persisting. Latest windows, latest firmware, latest bios, erased/reinstalled both Intel 630 GPU & Nvidia RTX 2070 Max-Q drivers via device manager. Issue still persists, except now it's blinking intermittently. When waking laptop from sleep mode the screen will go dark for about 1-2 seconds then come back on again and does so consistently at about 1-2 minute intervals. Before was worse as backlight was lit but display would not turn on and only remedy was to boot device off/on again. However this is still very much unacceptable and I appreciate any assistance the razer team can suggest. Thanks for your time and effort.

25
T
4 years ago
S
smartSalmonPink391
posted in Razer Support

Razer Blade screen randomsly goes black

E6hanHi there, I have the same problem as well. When the laptop is not being charged, Black screen happened around every 70 seconds. The screen just went black but is not off, and i need to press power button to let it sleep, and wake it up again. My model is RTX 2070, 240 hz, razer blade 15. I have exact same issue 2nd laptop in a row , returned the first one for an exchange in microsoft store , did all the necessary firmware updates to this 2nd laptop and it still happened. Considering returning mine. I updated to windows 1903 as well , and will also remove/reinstall the intel/RTX drivers but if it continues after that I will likely be sadly returning my laptop. I love the laptop btw, it's beautiful but these kinds of issues are not acceptable for the money being spent.

25
T
4 years ago

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