Replies posted by barad | Razer Insider

Replies posted by barad

4 Replies

M
MotoDC
posted in Razer Support

Core X Chroma Ethernet dropping out on MacOS?

bytefocusVegasGold747Experiencing intermittent drops every 5-10 minutes on a Windows 10 machine as well. Have updated all related and unrelated drivers, BIOS, etc. I've tried setting the port to 100mb to no avail and I've also tried other fixes such as turning off USB power management, selective suspend, etc. Contacted Razer support and they suggested I get a replacement. I'm guessing you're suffering from an unrelated issue, maybe indeed faulty hardware. Im my case the Gigabit ethernet is very stable on Win10, but utterly unusable on MacOs. @Razer.Speedcr0ss - any update regarding when your SW team could look into this?

23
C
4 years ago
M
MotoDC
posted in Razer Support

Core X Chroma Ethernet dropping out on MacOS?

Razer.Speedcr0ssThanks for sharing this with me. Please send me a PM together with a video showing the internet issue while using our Razer Core X Chroma together with its serial number, let's continue from there. Thank you for the quick reply. Am I correct in assuming you requested a video and serial number in order to start an RMA process? If so - I can now confirm that this is a driver issue, and doubt an RMA would be necessary or helpful. I've loaded windows on my MacBook via bootcamp and tested the Core X Chroma's ethernet adapter extensively. I was unable to reproduce the disconnection on Windows. Note that the laptop, Core X, and all connected network components (cable, router, etc.) remained identical - but MacOs is plagued with disconnections while Windows is stable. I've monitored the output of dmesg following a network disconnect (see attached below). If you still require a video, I'd be happy to provide it. Please let me know what additional information you need in orde

23
C
4 years ago
M
MotoDC
posted in Razer Support

Core X Chroma Ethernet dropping out on MacOS?

The only workaround I've found so far has been limiting the network speed to 100Mbps - which completely stops the disconnection, but limits me to 10% of my local network speed - which is not an acceptable long-term solution. This is most likely a driver issue or a hardware issue with the AX88197, as I'm able to maintain stable 1Gbps connections with other adapters on the same network setup (same cable, router, etc.).

23
C
4 years ago
M
MotoDC
posted in Razer Support

Core X Chroma Ethernet dropping out on MacOS?

I've been suffering from the same issue on MacOs Mojave (10.14.6) with the latest AX88179 drivers (v2.14.0) on a 2018 MacBook pro. I'm using a thunderbolt 3 cable to connect. The GPU and other USB peripherals seem to be working fine, but the ethernet suffers from frequent disconnections.

23
C
4 years ago

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