Replies posted by fluxaxion | Razer Insider

Replies posted by fluxaxion

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fluxaxion
posted in Razer Support

Razer Support Case hasn't progressed since 19-Nov-2019 (8 days)

razer.redpandaHi there! Please PM me the case number. I'll assist you from there. The case is now solved, but I would like to make it clear how incredibly slow and unresponsive support is at Razer. 10/26: I emailed Razer about my laptop's bloated battery and sent images. Eventually Razer sends me a box so that I can send my laptop in. 11/11: Razer received my laptop. Razer does a review of the laptop. 11/19: Razer sends me a quotation of the repair. I sign the document and respond 12 minutes later. At this point Razer never responds again for 2 weeks. I constantly email them but I get zero response. The only time I can get someone from Razer to even look at my case is by going through the online chat. But they just tell me they'll email me in the next few days, and no response ever comes. 12/02: Razer finally sends me billing information about 2 weeks later. I pay the bill 30 minutes later. Razer tells me they will email me when the laptop repairs are done; of course I get no email. 1

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4 years ago

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