Replies posted by ThomasHedegaard | Razer Insider

Replies posted by ThomasHedegaard

10 Replies

M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

I've been using my Razer Blade 15'' 2019 RTX 2070 for about two months, and I've been experiencing this issue from day 1 - it has gotten more and more frequent I think. I've also tried updating the stuff that other people already have reported doing, based on response from Razer support; didn't help, issue still happens. Sadly however, I've yet to spot a pattern in this behavior. Sometimes, my machine can go a whole day with a workload CPU utilization between 70-100% for like 10 hours straight without this issue occuring, other times it happens with 30 seconds intervals - literally! It often happens when machine wakes from sleep and I've logged into windows; that's the whole 30 seconds interval black-screen happening. But again, I should but a big asterix on that statement, because as I said earlier, it's extremely random... Can happen anytime, no matter CPU and/or GPU(s) workload etc. I cannot see a pattern here. I do (obvously) hope that this can be fixed somehow via software/drive

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

_crashbandicoot@ThomasHedegaard and @SJerc, are you run Windows 1809 or 1903? you can check by hitting the windows key and searching winver, then pressing enter. Version 1809 - so we can safely confirm that it's not fixed by using either of those two version, based on the respone from @SJerc as well.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Razer.Speedcr0ssThanks for sharing. I've replied to your PM. Let's continue from there. Thanks @Razer.Speedcr0ss - but can you please also give an overall update in this public conversation so that people know the current status of this issue? It would be nice to know whether Razer has any clue on what's going on, or whether they still don't know anything. Any kind of update would be nice. Thanks. Cc @_crashbandicoot @SJerc

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

ThomasHedegaardThanks @Razer.Speedcr0ss - but can you please also give an overall update in this public conversation so that people know the current status of this issue? It would be nice to know whether Razer has any clue on what's going on, or whether they still don't know anything. Any kind of update would be nice. Thanks. Cc @_crashbandicoot @SJerc @Razer.Speedcr0ss do you have any thoughts on this one?

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

ThomasHedegaard@Razer.Speedcr0ss do you have any thoughts on this one? @Razer.Speedcr0ss do you have any thoughts on this one yet?

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

ThomasHedegaard@Razer.Speedcr0ss do you have any thoughts on this one yet? @Razer.Speedcr0ss do you have any thoughts on this one yet yet?

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

jamesfox27While I'm waiting for my replacement, run the Intel UHD Graphics Control Panel App. Under the refresh rate, switch from 240 to 60 Hz. I know it's not the cream of the crop but so far no black screens popping up. Please let me know if anyone else has tried this with success. Then we can narrow the issue down. So 8 days ago(exactly 8 days as I've been logging this, but waiting to confirm anything until at least a week had passed), I went into Razer Synapse, and turned the refresh rate from 240 down to 60. Ever since, i.e. during a whole week of using this laptop extensively without an external monitor, I can confirm that the random-black-screen-issue DOES NOT HAPPEN. It truly sucks going down to 60 herz when one was getting used to 240, and it obviously sucks even more, when one of the main reasons for buying this machine, was the 240 refresh rate selling point, and then giving into this kind of price tag! Anyway... @Razer.Speedcr0ss thank you for the update earlier, that is

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

@SJerc sure, but trying to narrow down the issue I kinda had to go this 60hz for at least a week to be sure. Is your approach still working for you? I.e. have you had any black-screens yet after your suggested steps?

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

@jamesfox27 I tried the same, i.e. changing the power settings. I also tried the approach from @SJerc - I still experience black screens though. Still, for me the only thing to do is to bump it down to 60hz to avoid black screens... Sad times... Fyi @Razer.Speedcr0ss

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Let's get real here: Razer already got our money, so this issue doesn't need to be prioritized for them. They somehow just really like PMs, but not solutions... But bitterness and agony aside(which is tough, when knowing they got > 3000$ from your pocket already), I've been one of the first people to reply on this issue [about random screen blackouts] last year, and I've experienced the issue ever since the beginning of using this laptop, and it's still an issue! HOWEVER: the last month I've been running 240hz without any issues! How? --> force quit software related to Razer. That means, Cortex, Synapse, and whatever other stuff you might have from them.. Go to Intel settings, and set the Refresh Rate to 240. I haven't had any issues after doing this. PC is performing as good as it was before, of course. Razer software didn't really make a significant difference in this regard anyway. And on a "funny" sidenote: Razer updated their Synapse app a while back, and it messed up

133
Razer.Speedcr0ss
4 years ago

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