Replies posted by azzoam | Razer Insider

Replies posted by azzoam

2 Replies

M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Has anyone made progress solving this issue? I contacted razer support and like a previous poster was told to.. ---------------------- DISM: 1. In the search box on the taskbar, type powershell, press and hold (or right-click) Windows PowerShell, and then select Run as administrator > Yes. 2. At the prompt, type dism.exe /Online /Cleanup-image /Restorehealth (note the space between "dism.exe" and "/" and each switch (/)). 3. If DISM finds corrupted files and replaces them, restart your PC and see that improves performance. System File Checker: 1. In the search box on the taskbar, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator. 2. Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"). (Note: This step may take a few minutes to start and up to 30 minutes to run and complete.) 3. Enter sfc /scannow (note the space between "sfc" and "/"). Please download

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Let me get the only good thing to say out of the way lest I be accused of being unfair. I purchased a 2019 Razer Blade 2070 max-q 240hz unit with RazerCare elite protection, experienced the screen blackout problem, submitted a repair ticket for this issue as this is all Razer has suggested to do, and eventually received a refurbished replacement unit which, at least so far, does not appear to have the same problem. Okay Razer I gave you your dues. Let's get to the rub. Razer has no idea how to fix this issue, none, period. It is a blatant falsehood for them to imply "PM us, if we have your serial number we can fix this for you" to customers who are legitimately distressed about purchasing an expensive product that is defective. They don't know how to fix it, which is okay (technology is complex) but they should at least be up front here and on other threads and admit the problem and offer compensation or replacements for affected customers. I went through all the proper channels

133
Razer.Speedcr0ss
4 years ago

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