Replies posted by SJerc | Razer Insider

Replies posted by SJerc

13 Replies

M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

I purchased a mid-2019 Blade 15 Advance FHD w/RTX 2080 on Sept 6th, so I still have some time to return it. I've also have been experiencing this issue. Would be great to have some answers on this issue before completely throwing in the towel. As with the post above, the issue is extremely random. All my drivers are updated and I've followed the directions that previous posters have relayed from Razer in this thread. I've even upgraded the Intel UHD 630 driver direct from Intel as it's the newest version of the driver as well as disabling the power saving features within the Intel Graphics Control Panel. For me the issue occurs regardless of being on battery or plugged in and after a fresh restart or not. On battery, I've tried the various Windows and Synapse power plans as well as try to use the screen at different angles as well as opening and closing the screen to check for a possible loose connection. I'm willing to look the other way regarding the unconventional transposed keys/la

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

_crashbandicoot@ThomasHedegaard and @SJerc, are you run Windows 1809 or 1903? you can check by hitting the windows key and searching winver, then pressing enter. 1903

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

_crashbandicoot@SJerc gotcha, thanks! I'm running 1903 as well. I've been trying to decide between a Dell XPS 7590 i7 9750H with a 4k display and Nvidia 1650. At least for that unit, I've not experienced any screen blanking whilst on 1903 running the latest Intel 630 and Nvidia drivers.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

_crashbandicootGlad for the update, sad 1809 isn't ironclad :,). After shutting down overnight and working all morning, I got my first occurrence of the day when I disconnected from power, closed the lid (putting it to sleep) to change locations. It was in 'sleep' for maybe 20 minutes. Less than 3 minutes after opening the lid to get back to work, I got slapped with the black screen. big sigh yo, big sigh... I've been pretty lucky today. I did a proper shutdown last night, powered it up and closed the lid over night. Today, it hasn't blanked on me yet with long and short usages throughout the day with it sleeping in between. Are you undervolted? Today, I made sure I'm not undervolted and not have Intel XTU running in the background as I can't recall it I was undervolted before when it was blanking. I know Razer does undervolt it out of the box at -100mV for the CPU. Also, did you disable Windows from auto updating hardware drivers? I caught it updating over my Intel 630 driver and I

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

My Razer has been behaving really well since Monday with no single occurrence of the screen blanking issue. I'm not exactly sure what was the fix as my focus has been to compare the XPS 15 7590 to this mid-2019 Razer Advanced. Originally, I had the issue of the screen blanking out and could not get the screen back until I forced a sleep and woke it back up. After playing around with drivers, it progressed into a quick blanking state that would recover by itself, very much like blinking your eyes. I'm not 100% positive, but I believe things were fixed after running into an issue when trying to get MSI's Afterburner working so I could get the graphic overlay working during video gaming for some performance stats while comparing the Razer and XPS. For the Razer, I got a complaint that the overlay will not work due to missing Direct X runtimes, so I installed the package at https://www.microsoft.com/en-au/download/details.aspx?id=8109, which fixed the overlay issue and may have had a hand

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

I've spoke too soon regarding my situation . The blanking came back for me and I was plugged in. In the past, I have seen it either on battery or plugged in. Reflecting on my case when I didn't experience the problem, I was mostly using programs that really didn't trigger the gpu. I've reset my laptop to prep it to return, but now I want to know if anyone has tried to use the Nvidia control panel to manually select gpu's versus letting Optimus automatically figure out our needs. My gut is that Optimus is playing up as other laptop manufacturers get the same issue here and there because of it.

133
Razer.Speedcr0ss
4 years ago
H
HANHAIYAO
posted in Razer Support

New Razer Blade 15.6 (2019 9th CPU,2080) Synapse 3 Performance MODE

CrysannaAny update? I believe @Razer.Speedcr0ss is referring to the "Gaming Mode" in the "CUSTOMIZE" tab (see attachment) whereas you're in the "PERFORMANCE" tab. Like you, I only see "Balanced" and "Custom" modes in the "PERFORMANCE" tab. It's a bit confusing as the existing gaming mode in Synapse is more of a keyboard related item versus what most think of a gaming mode to be. I do like the granularity afforded to me in the "Custom" mode since you can create a profile and then just custom tailor your CPU and GPU needs separately since not all games have the same CPU and GPU demands depending on what video settings you play at (eg, low/medium/high/ultra). When you do create a profile, it's at least nice to be able to quickly toggle them as presets through the system tray icon. Also, I've only recently committed to keeping my laptop and not returning it, so sorry if I provide misinfo. lol From my observations, the CPU slider setting for low locks the TDP to 25W, 35W for med, and 45W

14
S
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

@Razer.Speedcr0ss Given that there are several of us with the same issue, maybe some sort of formal statement from Razer with some facts would be nice. As an example, something along the lines of "we currently have 23 official cases open for this issue. Out of all of the claims for this specific issue, we have 3 different display manufacturers and have isolated there are zero issues with the actual display. Furthermore we have also received 3 units from warranty claim filers, each representing each of the display manufacturers to review the assembly to ensure there are no assembly line issues. As of this date, we believe we may have a software issue and have been collecting usage and software installation patterns to determine a pattern. If you have not filed a claim, we strongly encourage you to do so." Not really expecting a quick fix given the randomness of the issue, but at least something to demonstrate that the issue is indeed being seriously looked into to give your customers s

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

the2parkerI think this fixed it for me, I went into Nvidia Control Panel -> Manage 3D Settings -> Preferred Graphics Processor and changed it from Auto-Select to High-Performance NVIDIA Processor and haven't had a black screen for the past couple of days. After dealing with this issue for so long and trying so many different fixes, I still find myself expecting the screen to turn black any second now. Hopefully this helps the rest of you who are having this issue as well, I'll update here if I start seeing the issue again Hah, we're all expecting it to blank at any moment because we've been conditioned like lab rats. If it doesn't reoccur for a long while then it strongly points to Nvidia's Optimus. What version on you on? I'm on 436.48 and I have noticed that Nvidia has been releasing recent updates for stability issues in a few game titles almost as bad as iOS 13 releases. The screen blanking didn't really occur much for me, but I was running 2 different laptops through the pa

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

the2parkerI'm on 436.48 as well. It was occurring pretty often for me, usually right after I woke up my laptop from sleep. Restarting usually helped for a while, but after 15-30 minutes of use it would start blanking again. Occasionally it would just blank randomly while working on something, but that didn't happen too much. I'm just hoping this is finally the fix, I've been trying to fix it for a month or so now Was it happening while on 436.48? Also when you updated to 436.48, did you toggle it for a custom install so that you can check mark the option for a clean installation? My current setup on my laptop after I factory restored it, is pretty vanilla. Just have Gears of War 5, MSI Afterburner, HWiNFO64, Intel XTU (-130 mV), Termius SSH client, Avira Free Antivirus (add-on junk components like Avira VPN uninstalled), and Brave Browser (HW acceleration turned off) on top of the up to date Windows 10 and Razer stuff. I have all default settings for the Intel Graphics Control Panel.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

pstalloUpdate: I tried the2parker's suggestion to go into Nvidia Control Panel -> Manage 3D Settings -> Preferred Graphics Processor and changed it from Auto-Select to High-Performance NVIDIA Processor My typical 'black screen' scenario would be watching full-screen Youtube videos when the charger is unplugged. Not sure if that's a cause, but that's when it most commonly happens. Anyway, so far, so good. Playing full screen Youtube vids on battery without a black screen today. I'll post back if it occurs again or if I have more info on it. You can set it to the integrated graphics to save on overall battery usage when watching YouTube vids. If it's also working for you, then again, it points to Nvidia's Optimus (auto-switching technology) most likely being the culprit unless someone else chimes in, who is still having the issue after manually selecting their GPU preference.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

ThomasHedegaardSo 8 days ago(exactly 8 days as I've been logging this, but waiting to confirm anything until at least a week had passed), I went into Razer Synapse, and turned the refresh rate from 240 down to 60. Ever since, i.e. during a whole week of using this laptop extensively without an external monitor, I can confirm that the random-black-screen-issue DOES NOT HAPPEN. It truly sucks going down to 60 herz when one was getting used to 240, and it obviously sucks even more, when one of the main reasons for buying this machine, was the 240 refresh rate selling point, and then giving into this kind of price tag! Anyway... @Razer.Speedcr0ss thank you for the update earlier, that is exactly the kind of message I've been requesting as well, just to let people know what's happening from Razer's side(even if nothing new has happened yet) - please keep them coming. Also, please pass this information on the the escalation team members working on this case. It seems it's somewhat related t

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

ThomasHedegaard@SJerc sure, but trying to narrow down the issue I kinda had to go this 60hz for at least a week to be sure. Is your approach still working for you? I.e. have you had any black-screens yet after your suggested steps? To be clear, I'm only suggesting to manually select your GPU via the Nvidia Control Panel instead of letting it automatically do it as I've noted other manufacturers having the same issue in the past due to the autoswitch acting up. As for me, I've been running problem free without needing to do anything for a week, but this was after a full factory restore when I was very close to returning the unit. Since then Windows 1903 seems to have settled down from issues. After the factory restore, I actually was forced to update from 18** to 1903 from a installer on Microsoft.com versus the usual Windows Updater. Then I went to the mid-2019 Blade 15 support page to make sure everything was up to date before using Nvidia's GeForce Experience to update me to the cur

133
Razer.Speedcr0ss
4 years ago

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