Replies posted by Rgtai | Razer Insider

Replies posted by Rgtai

3 Replies

M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

I've just recently purchased a Razer Blade 15" 2019 RTX 2080. I decided to give Razer another chance after my Blade 14 logic board bricked itself after only two years and they wanted to charge me basically the cost of a new computer to repair it since it was off warranty. The black screen seems to begin when I have had the computer plugged in and I unplug it before waking it from sleep or vice versa (plug it in while asleep). This has occurred during games and just regular web-browsing. Doing a hard restart seems to fix the issue and it does happen the majority of the time on battery power. Needless to say for the highest end gaming of the 15" series its beyond disappointing.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Update this morning. It's been 36 hours and I have not heard from @Razer.Speedcr0ss yet. Additional update, I was just watching a video and my screen cut out again. Sound and video was still playing in the background for another couple minutes until I decided to power down and reboot. I'm assuming this means this is a GPU issue. Would appreciate a reply to my PM.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

I was wondering if anybody exchanged their laptop and still had the issue persist? I did a full recovery, clean install of drivers last night. I also noticed that my wifi was cutting out sporadically prior to this. Both the screen and wifi issues continued until I put my power setting on "Best performance." After that connection was solid and screen didn't go black for the rest of the night. Going to test tonight to see if I can replicate with certainty. If it is a software issue I would not want to exchange because the hardware is otherwise excellent and I'd prefer not to lose my laptop again after just purchasing it.

133
Razer.Speedcr0ss
4 years ago

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