Replies posted by siteinteractiveSand972 | Razer Insider

Replies posted by siteinteractiveSand972

3 Replies

M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

I bought my Mercury White blade 15, full HD, RTX 2070 in July of this year. I expected to be using it for gaming but turns out it has more been a $3000 web browser for school. I was working in Chrome yesterday and the display just went black. I started a support ticket through the chat on my phone, I don't have an external monitor to use for testing. It's very unsettling to see so many people having an issue with this system having the display go black. I'm incredibly frustrated!! I need to continue my open case but it's looking like there isn't a resolution at this time. Has anyone been through a repair/replacement/refund process due to this issue? For a two month old laptop I should not having to be dealing with this.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

siteinteractiveSand972I bought my Mercury White blade 15, full HD, RTX 2070 in July of this year. I expected to be using it for gaming but turns out it has more been a $3000 web browser for school. I was working in Chrome yesterday and the display just went black. I started a support ticket through the chat on my phone, I don't have an external monitor to use for testing. It's very unsettling to see so many people having an issue with this system having the display go black. I'm incredibly frustrated!! I need to continue my open case but it's looking like there isn't a resolution at this time. Has anyone been through a repair/replacement/refund process due to this issue? For a two month old laptop I should not having to be dealing with this. Pretty pissed there isn't a customer support number where I can actually talk to someone instead of having to do a chat support session or email.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Still having this issue and incredibly frustrated! I have updated my bios, updated graphics driver, changed power settings, used the troubleshooter to change power settings and more. Support is now wanting me to change when my laptop goes to sleep and hibernates as well as disable fast startup. I should NOT have to be making all of these configuration changes to a 3 month old laptop. I am furious that this starts happening shortly after I came out of the return period. In a 1/2 hour time period the display went black 7 times!!! I want to return this laptop and get a refund. I purchased Razer care elite when I bought this thing, I feel like it should cover my desire to return it after the return period. I can't see this going anywhere but worse than what it already is.

133
Razer.Speedcr0ss
4 years ago

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