Replies posted by CopperRoseautosigns623 | Razer Insider

Replies posted by CopperRoseautosigns623

16 Replies

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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

One of my replies was hidden pending moderator approval, it contains a long list of troubleshooting steps from VS redist reinstallation to .NET framework reinstallation, regedit deletion etc. Anyways, there you have it, they simply don't know how to work with their own software. I was very hesitant to run their log collector .exe as I have no idea what it might collect from my PC but I did anyhow. Either their reporting logs aren't comprehensive enough to cover all error logs, or they're just being lazy and throw the responsibility back to their customers and ask things as ridiculous as a complete OS reinstall (which I am skeptical will even work!). Whatevers man, I am done w Razer!

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

Staff contacted again: Good day! We appreciate your response and we apologize for the inconvenience that the application will not launch. The only or the last troubleshooting step that we can do is to reinstall the operating system on your computer. I know this is quite frustrating but we will eliminate all software issues by reinstalling the operating system. All the best, Razer Support My response: I have years worth of work on this PC, with a ton of paid software that I have no idea if they can be recovered or not after reinstallation. At this point reinstalling OS is simply not an option, I'd rather toss these keyboard/mouse out the window. Thanks and have a good day, this will be my last Razer purchase.

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

My response: I've done all of the above without any missing steps, clean installed again, fail to start. I ran the log collector again: [My log file attached]

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

IF the System File Scan found some errors and was not able to fix it, please perform the steps below. Before you begin, it's important to note that you'll be making changes to your computer, as such it's recommended to do a full backup or create a system restore point in case things go wrong, and you need to rollback the changes. 1. Press the Windows button and type in "cmd" without quotes. 2. Right click on cmd and run as admin. 3. Type in the following commands: DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealth Note: The scans might take a while to complete and if there are issues found on the scan, please type in the next command. DISM /Online /Cleanup-Image /RestoreHealth

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

Received a new set of instructions: Thank you for contacting us back, now upon reviewing your case let us perform some addition troubleshooting steps that might fix the problem. 1. Please make sure that your're running the latest windows version which is 1909 A. Perform a System File Scan. 1. Press the Windows button and type in "cmd" without quotes. 2. Right click on cmd and run as admin. 3. Type in sfc /scannow and wait for it to finish. 4. Restart the computer.

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

Staff offered to open a ticket: Thanks for the update. When did this issue start? Did this start after an update? Is Synapse running in the background? If it is, please try to close it completely before trying to run the program again. IF the issue persists, please complete the form below. I'll create a case for you. Run this file to collect the logs. Upload them to somewhere like Google Drive and share the link with me. I'll attach it to the case. 1. Full Name: 2. Email Address: 3. Mobile Number: 4. Country/Region: 5. Synapse Version: 6. OS: 7. OS Build number: I offered all these info to get the ticket opened.

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

This was the first set of instructions: Thanks for the PM. Please try the steps below and let me know how it goes. 1. Uninstall Synapse and delete all files in C:\\Program Files (x86)\\Razer and C:\\ProgramData\\Razer directories. These folders are hidden by default, so please be sure to unhide them. 2. Uninstall Razer drivers by going to "Device Manager" from Control Panel. 3. Press Windows + X, and choose Command Prompt in the menu. 4. Type regedit in the command prompt window and press enter. 5. Please go to this path and check if you have it: HKEY_LOCAL_MACHINE\\SOFTWARE\\WOW643NODE\\Razer\\ *Please delete everything that's in the Razer folder. Please reinstall Synapse after deleting all the files inside the Razer folder 6. Download a fresh installer and reinstall then restart your PC. 7. Add Synapse to your firewall exemptions and update your .NET Framework at http://www.microsoft.com/en-us/download/details.aspx?id=30653 My response: I did all of the above. 1) Deleted both di

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

Much like I expected, the people who got taken into PMs never got their issues resolved. I'll follow up with my correspondence w the support staff.

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

Razer.RedPandaHello. Please PM me the current version number of Synapse. I'll assist you from there. I really don't understand why this has to be taken to PMs when the information can potentially be useful to many many others who suffer the same issue. This is my installed version: 3.4.1112.111915. If you insist, we can sort this problem out in PM before I post the solution to everyone.

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

Razer.RedPandaHi there! Was this working before? When did the issue start? It's been another 3 days, how many days do we usually have to wait for a response here? This is the worst customer experience ever!!!!!!!!!!!

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

saffronfs7If you haven't, you may wanna check this page: https://support.razer.com/software/synapse-3/ I did everything in there, but out of desperation I just did the following again: 1) Uninstall Razer Synapse 3 2) Deleted these folders C:\\Program Files (x86)\\Razer\\ and C:\\ProgramData\\Razer\\ 3) Deleted all keyboard and mouse drivers (unable to move anything as all drivers are uninstalled, did a hard reset of computer) 4) As soon as PC restarted, disabled all firewall settings 5) Install Razer Synapse 3 (as admin), launch after installation (as admin) FAIL TO START.

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

saffronfs7try running Synapse 3 as administrator? Already tried, fail

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

Razer.RedPandaHi there! Was this working before? When did the issue start? The issue started after I recently changed to new Razer keyboard (BlackWidow) and mouse (Viper). My old razer gears were running Synapse 2, so as soon as I swapped the gears I uninstall Synapse 2 and clean installed 3 with the aforementioned steps. Still fails to start till this day.

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

So we're just SOL? Its been 3 days without a response. My keyboard is lit throughout the night as it won't go to "sleep" without synpase running, and I don't always remember to unplug it. Not to mention none of the advertised features work without synapse. This is just a major FAIL on Razer's part!

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4 years ago
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CopperRoseautosigns623
posted in Razer Support

Synapse 3 does not start, seriously get your act together razer!!!!!!

Do the staffs even check this forum? Over 24H passed still 0 response?

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4 years ago
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leetBrickRedzone952
posted in Razer Support

Yet another Razer Synapse Failed to Start thread

Same problem here. I've done multiple clean installs (including deleting all related data folders), disabling firewall, deleting all related processes, unplugging razer devices. I am not installing anything but razer synapse 3, and made sure its up to date. It just DOES NOT START. I've run through the internet and the forum, apparently this problem occurs to countless consumers, dated back to 2018. Any idea how to resolve this critical bug?

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4 years ago

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