Replies posted by Phobos223 | Razer Insider

Replies posted by Phobos223

3 Replies

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Phobos223
posted in Razer Support

Razer Blade 15 Advanced 2080 Max Q - NVIDIA GPU NOT WORKING

I bought my from ebay, "open box". I can tell you that it did appear to be perfectly new, and other than the gpu issue it was. Seller told me it was a "gifted promotional item" that's why he didn't know anything about it or have the papers (proof of sale) for the warranty. I will also add that the seller was very helpful in returning it and everything, didn't seem shady at all, for what it's worth.

8
Razer.Caziel
4 years ago
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Phobos223
posted in Razer Support

Razer Blade 15 Advanced 2080 Max Q - NVIDIA GPU NOT WORKING

Razer.CazielAll bets are off when it's from a mystery box type of deal. Do you mind putting up a screenshot of how the GPU appears in the Device Manager? I think there is some sort of PCB scratching that damaged the GPU. But if that is indeed the case, you should've experienced issues during the GPU driver installation. Also to note that the Nvidia drivers, nor Geforce experience will even install because they will not detect compatible hardware

8
Razer.Caziel
4 years ago
P
Phobos223
posted in Razer Support

Razer Blade 15 Advanced 2080 Max Q - NVIDIA GPU NOT WORKING

SO I am returning mine tomorrow. I tried everything mentioned above plus I installed a fresh non-razer version of windows and re flashed BIOS. Nothing. B4kwav, if you go select View --> show hidden devices it may show up, but will be "disconnected". That is what mine said. What was interesting is that if I removed the device it was gone forever. But once doing the system restore it wold show up again as "disconnected", leading me to believe that it was either working at some point, or more likely the generic image used for these laptops expected it to be there but it was not functioning properly, or somehow disconnected are the hard/firmware level. According to the Razer phone support this is not possible, so unfortunately it seems these laptops are shot

8
Razer.Caziel
4 years ago

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