Replies posted by byteVoltAMBER341 | Razer Insider

Replies posted by byteVoltAMBER341

9 Replies

M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Hello, I just bought Razer Blade mid 2019, 15" 240Hz model with NVidia RTX2080 maxq design. I have the widely spread issue with the black screen. It appears randomly while I'm using the display on 240Hz. Please advise -- it's very frustrating.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

lucaslayfAny updates on this? After changing every single possible setting in my computer, it works most of the time. I still get the black screen problem once or twice when I open the computer lid, but after that it got a bit better. Not at all. Neither from the Razer support. They keep repeating to reinstall drivers etc. It's clearly there is no radical solution at this point. The only temporary solution so far is to switch to 60Hz and bring it back to 240Hz.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Well if that’s the state of Razer’s tech support then we have to take care of the problem by ourselves. I will code an app to automatically switch to 60Hz then back to 260Hz and release the download link here. I may need beta testers to confirm it’s working. However I will need to make some research and tests. The real challenge would be to find a way to detect when the problem appears. I will sniff the Windows system events and see what I can do.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

I've coded an application that I think will temporary help us live with the problem. It basically toggles the display frequency from 240Hz to 60Hz and brings it back to 240Hz automatically so you can assign a key combination in your Razer Synapse to launch the app when the problem appears. This way at least we will not have to put the computer into sleep mode and bring it back. It takes just a second to loop throughout the modes. I will test it for a while and if it's working well and anyone is interested I will share it with you. If I did it in 10 minutes that means Razer can implement it in a way more elegant way for no time.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Like a Murphy's law it just happened to me - a black screen out of nowhere. I had assigned my application (mentioned in the above post) with the fn+r key combination and it works like a charm. It fixes the issue and I don't have to put my laptop into sleep mode and wake it up. The issue pattern is the following: When I switch power sources (external source to battery or vice versa) a little bit after that the problem starts to appear. It seems that my app updates the settings perfectly but it needs a bit more touch because it doesn't stops it from happening again. Periodically it keeps bringing the black screen. I will see what resurrects the computer out from this black loop of hell and update my application. Stay tuned.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

You can try the app by downloading it from here: http://mnemonix.rocks:5000/sharing/p4V7cv0kW Even though it's harmless -- use it on your own risk. Once downloaded place it somewhere and assign a key macro to execute it from the Razer Synapse macros manager when black screen appears. Running the app will automatically change the display frequency to 60Hz wait 1 second, switch back to 240Hz and exit. Use a key macro to fix the black screen issue when it appears, without having to put your computer to sleep and wake it up again.

133
Razer.Speedcr0ss
4 years ago
M
mprantlInsider Mini
posted in Razer Support

Razor Blade 15 Periodical Black Screen

Honestly I'm a bit frustrated. I communicate with Razer Support from day 2 of my problem. They keep asking "general" questions (like what is your OS version, what is your BIOS version etc.). To me it's clear -- they have no solution at this point and are trying to delay as much as possible. I prefer "we are aware of the problem and we are working hard on finding a solution, stay tuned" kind of answer. I also come from the Apple world. I understand hardware and engineers are not perfect. This is completely normal (even if it's $2000+ worth of normal). I personally have the top model with 2080 Max-Q design. It was a bunch of money. I (and everyone here) just expect proper treatment as a customers - not dust in the eyes. If I know that Razer are currently working hard on a solution that would be a good start.

133
Razer.Speedcr0ss
4 years ago
B
byteCeruleanEMERALD937
posted in Razer Support

Poor battery life - Razer Blade 15 Advanced Model

Hey, I have the exact same issue ever since I started using the laptop. I have Razer Blade Advanced 2019, RTX-2080 Max-q. I get around 1 up to 2 hours of battery life with no extra load (simple web browsing). And this is on battery saving mode with almost everything turned off, and no background apps running. I need your support, thanks.

8
Razer.Speedcr0ss
3 years ago
B
byteCeruleanEMERALD937
posted in Razer Support

Poor battery life - Razer Blade 15 Advanced Model

Hey, I’ve fixed mine and I reach the ridiculous (up to) 8-9 hours (from previous 1.5 - 2.5 hours). First you need to stop applications background refresh from windows settings (first stop all of them and later enable what you beed). Preferably your calendar and mail should be off. The second thing to do is to go to power settings and open your current power plan while on battery. Change settings accordingly but most importantly tweak two three things: 1. Set your cooling system to passive (fans drain battery like crazy) while on battery 2. At the Processor section set the MAX frequency to ~70-80% and the MIN to 0% 3. Finally at the PCI Express change to maximum battery saving Next thing to do is close the Razer apps if possible. I noticed they are consuming power while running in background. Hope this helps. hbange97Hi there, I have just bought a brand new Blade 15 (base model) and experiencing shocking battery life, typically around 2.5hrs (3hrs max). This is the case when I am si

8
Razer.Speedcr0ss
3 years ago

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