Replies posted by Dracea | Razer Insider

Replies posted by Dracea

3 Replies

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Dracea
posted in Razer Support

Razer Electra v2 usb Sound off all of sudden

I have sent you a PM with the serial number that i am still waiting for an answer :)

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4 years ago
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Dracea
posted in Razer Support

Razer Electra v2 usb Sound off all of sudden

Razer.CazielIt is possible but chances are rather slim. Anyways, PM me the serial number of your headset so I can look into possible firmware fixes. Let's go from there. I have also tried updating the firmware but it was up to date the latest was 14 for the Electra v2 usb.

6
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4 years ago
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Dracea
posted in Razer Support

Razer Electra v2 usb Sound off all of sudden

Razer.CazielCheck how the headset appears in the Device Manager. If possible, put up a screenshot that so we can get a better understanding of what's going on. By the way, registration of devices is a one-time type of thing. There's no need to re-register. The device shows as working properly but there is still no sound no matter what and the volume is literally locked too 100% https://gyazo.com/692d7f48b5a8b36a11922186bc6931c6 i made a small gif instead for you. I reinstalled all the sound drivers and tried every option i could think of. Is it a possibilty that there could be a short circuit? Also when this issue began the synapse app stopped recognizing the headset itself and even after reinstall nothing was changed. I've tried with another headset and everything is normal but not with the electra v2 usb.

6
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4 years ago

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