Replies posted by nethead86 | Razer Insider

Replies posted by nethead86

3 Replies

M
MotoDC
posted in Razer Support

Core X Chroma Ethernet dropping out on MacOS?

I have returned my Core X Chroma to Amazon and got my money back. :slightly_sad: The support was not able to understand the problems even over multiple weeks and kept asking me things like "the MacOS only works specifically on some devices tested with Razer Blades - what MacOS device are you currently using?". Completely non-sensical and I didn't have the patience to explain this over and over to them. I clearly stated the problem and all relevant information in my first e-mail, but apparently they didn't read that. I'm currently happy with the dGPU performance of my MacBook Pro 16". If I need an eGPU in the future, I'll go for one officially sold and supported by Apple, as I assume that they will work fine (or at least provide support) when used with their own notebooks.

23
C
4 years ago
M
MotoDC
posted in Razer Support

Core X Chroma Ethernet dropping out on MacOS?

I also noticed USB drop-outs, which you can feel because the mouse cursor suddenly stops, then continues to move (I'm using a Razer DeathAdder Elite mouse connected to the USB ports of the Core X Chroma). I wonder if these drop-outs are also the reason that confuse the ethernet adapter. The macOS kernel prints these messages in dmesg when it happens: [IOUserUSBHostHIDDevice.cpp:752][0x1000064dd] CompleteInReport:0xe00002ed [IOUserUSBHostHIDDevice.cpp:670][0x1000064dd] Schedule retry reason:0xe00002ed count:9 deadline:50ms [IOUserUSBHostHIDDevice.cpp:783][0x1000064dd] TimerOccurred retry:9 The current state seems to make the USB ports and Ethernet port of the Chroma version useless for Mac users. Because the problem is so easy to reproduce, I would love if Razer engineers could look into this and figure out a fix. If you need any more information from me, I'm happy to gather data and debug on my system.

23
C
4 years ago
M
MotoDC
posted in Razer Support

Core X Chroma Ethernet dropping out on MacOS?

I have the same issue with my new MacBook Pro 16" (2019) running macOS 10.15.1 and using the latest AX88179 driver v2.15.0 from ASIX (release date 2019-11-19). The connection initially works well, then after a minute or so drops out. No traffic flows anymore, no ping possible to any host on the LAN or internet. Disconnecting and reconnecting the cable fixes it for another few minutes. Other LAN adapters (e.g. Linksys USB3GIGV1 or Apple Thunderbolt Ethernet adapter) or Wi-Fi do not have this problem. Any news regarding this problem from Razer's engineering team?

23
C
4 years ago

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