Replies posted by PandaBearLoki | Razer Insider

Replies posted by PandaBearLoki

7 Replies

R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

raysilverstoneHave you heard anything back on your case? Support handed mine off to the software team and they are saying they were not able to replicate the issue using version Synapse 3.5.116.10714. I've tried it on 2 different computers and no luck. Has anyone had any luck with version 3.5.116.10714? They told me the same thing. It’s a problem with the software, and I was told they were letting the development team know so they could push an update. That’s the last I heard

32
Razer.Speedcr0ss
4 years ago
R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

Hey everyone. I’ve been in contact with Razer Support, and they told me they have notified the dev team of our issue and are hopefully going to be pushing out a patch for synapse soon

32
Razer.Speedcr0ss
4 years ago
R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

haveagoodoneIf you find the solution please post it as i am have the same issue thank you! Update: I just got another replacement headset from Amazon today, and it still isn't registering in Synapse 3. The update that came out on December 19th must be bugged.

32
Razer.Speedcr0ss
4 years ago
R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

haveagoodoneIf you find the solution please post it as i am have the same issue thank you! Razer Support finally got back to me, and they said its a hardware issue. THX audio controller is bad, and I should seek a replacement from the place I bought it.

32
Razer.Speedcr0ss
4 years ago
R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

Razer.RedPandaHi there! Thanks for the photos. Is the Razer USB Audio controller recognized by Synapse? Please share a screenshot of it. Also, have you tried enabling THX by pressing the button on the side of the controller? No, the audio controller isn't recognized by Synapse, as can be seen in the previous screenshot. It shows up in the Device Manager, but not Synapse 3. When I press the THX button, nothing happens. It doesn't light up or anything.

32
Razer.Speedcr0ss
4 years ago
R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

Razer.RedPandaHi there! Can you share a photo of the issue? Also, is the Kraken TE recognized properly by the PC? What is the USB Audio Controller recognized as? The controller is recognized as Razer Audio Controller in my Device Manager, and all the sound options show up, minus THX Spatial-Synapse.

32
Razer.Speedcr0ss
4 years ago
R
rushBonepoint773
posted in Razer Support

Razer Kraken TE not recognized in Synapse

I'm having the same problem. I ordered the Kraken TE from Amazon, but the first one I got had faulty wiring. Since getting the replacement, the headset won't show up in Synapse 3. The first one worked just fine, so I don't have any clue what the issue is other than maybe a bad THX audio controller or Synapse itself. I've been in touch with Razer support, but everything they've suggested thus far, deleting devices, drivers, software, everything and reinstalling, has done absolutely nothing. Maybe it's just Synapse.

32
Razer.Speedcr0ss
4 years ago

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