Replies posted by Jestin_J_Jester | Razer Insider

Replies posted by Jestin_J_Jester

3 Replies

J
Jestin_J_Jester
posted in Razer Support

My Razer Kiyo continues to crash Razer Synapes 3.

Razer.CazielNo, it shouldn't take that long, unless there are a lot of crash and dump logs it needs to go through. Send what you collected via PM so I can check if the tool generated the necessary files. I am very sorry but I am new to this website. How do I send you a private message?

8
Razer.Caziel
4 years ago
J
Jestin_J_Jester
posted in Razer Support

My Razer Kiyo continues to crash Razer Synapes 3.

Razer.CazielIf that is the case, we may have to look into your System, Application, and Synapse logs. You can get the first two from Windows Event Viewer and collect Synapse 3 logs by using this. Upload the files on GDrive or Dropbox and send me a shareable link via PM. I had the Logs collector running for a good few hours, but never stopped. It only ever made a file without any icon, and when opened with Notepad, it gave me a lot of weird text, symbols mostly. Does it usually take this long?

8
Razer.Caziel
4 years ago
J
Jestin_J_Jester
posted in Razer Support

My Razer Kiyo continues to crash Razer Synapes 3.

Razer.CazielHave you tried performing a clean installation of both Synapse and the device drivers yet? If you haven't, please refer to this guide. PM me if the problem persist. I did multiple times. The time it worked again for a little amount of time, I did not even need to re-install synapse 3.

8
Razer.Caziel
4 years ago

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