Replies posted by homefrontRoastCoffee726 | Razer Insider

Replies posted by homefrontRoastCoffee726

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H
homefrontRoastCoffee726
posted in Razer Support

Poor customer service

Razer.RedPandaHi there! I'd like to take a look at this. Please PM me the case number. I'll pick it up from there. Last night i've finally revived the invoice to make payment for the laptop however my issue that i've been told by the support team on the phone they'll email the repair shop thats got my laptop & advise them to commence repairs. I checked with the shop on the time to complete repairs & they've advised they haven't received any authority to proceed. I followed up with the support team & they advised me that what i was told was wrong & the back office are the only ones who can send it. so do i now have to wait a week for this back office team who are the only ones apparently who can do everything & the only ones with authority to send the email to the repair shop? I've been mislead throughout this whole process from being told repairs would only cost between $400-$500 which have blown to $742, told that it would take a week to get the repairs done & sent back & told ill

3
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4 years ago

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