Replies posted by jdsommer | Razer Insider

Replies posted by jdsommer

3 Replies

J
jdsommer
posted in Razer Support

Is warping around Razer 15 screen normal?

Yes that does seem to be the case with the stock, I'm just saying that it's inconvenient and it seems like there is a better way to do it. I would like to point out that I was only offered a refund after calling 4 times, live chatting twice, emailing, and being transferred to a supervisor. It seems to me like I should've been offered the refund option as soon as the warehouse processed laptop and realized that they were out of stock. As for the laptop I'm mainly worried about whether or not the new unit that I am going receive will have the same bend. I will post a picture of the new unit once I get it and, unless you post a picture of a RB15 that you would consider perfect condition, we'll let my picture determine the standard for RB15's. You have to understand that after my experience with tech support and customer service I don't trust any of Razer's support staff. It's nothing personal, and I apologize if I came off as overly aggressive, but I've been lied to far too many tim

5
Razer.Caziel
4 years ago
EndlessNameless
EndlessNamelessInsider
posted in Razer Support

how do I make a complaint????

I've also been going through a hard time dealing with Razer customer service. I received a broken Razer Blade 15, sent it back, and then was ignored for 11 days. After calling over and over again what finally ended up working for me was that I was transferred to a customer service supervisor who refunded my order so that I could just order a new Razer Blade 15. I'm currently waiting for my bank to process the refund. All this to say, I would recommend calling Razer support with the sole objective of not hanging up until you get what you want; don't let them get back to you in 24-48 hours because they wont, don't let them tell you that what you're experiencing is normal because it shouldn't be, and don't let them tell you that you can trust them because you can't. Eventually you will be transferred to a supervisor and they can actually help you. You could probably even get an appeasement of some sort. Good luck.

9
Razer.Speedcr0ss
4 years ago
J
jdsommer
posted in Razer Support

Is warping around Razer 15 screen normal?

Quick update in case anyone other than tech support ever reads this: After calling Razer support over and over again I was eventually directed to a supervisor who revealed why it's been taking so long to get my laptop back. Apparently the laptop was received and processed by their warehouse quite a while ago but the warehouse that it was sent to is out of stock and could therefore not send me a new one. Why Razer can't just send me a laptop from the same stock as their online store uses I do not know. In any case, since there is no telling when this warehouse will be restocked the supervisor offered to refund my purchase so that I can by a new one. Once I receive my new laptop I will create another post that describes my interaction with Razer's customer support in more detail. I would also like to point out that Razer.Cazial just responded to my PM that I sent 5 days ago. Obviously there was nothing that they could do since I had already spent hours on the phone with customer s

5
Razer.Caziel
4 years ago

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