Replies posted by BeaconDigital | Razer Insider

Replies posted by BeaconDigital

2 Replies

B
BeaconDigital
posted in Razer Support

Issues with USB ports on TB3 dock

I have found that if I turn off power management on the USB controllers within device manager, the Mini Dock works intermittently. It appears that when it does work, I can plug-in and unplug devices without any issues. But then other times when I plug the Mini Dock in, it acts as it did before with no USB functionality.

5
Razer.Speedcr0ss
4 years ago
B
BeaconDigital
posted in Razer Support

Issues with USB ports on TB3 dock

Yes, that is the MinDock in question. I have since discovered that when I plug the MiniDock in and then a USB key, although the USB key does not appear, if I go into the Windows Device Manager and click on “Scan for hardware changes” the USB key mounts and opens up as it should. It seems like the automatic detection of hardware changes is not working for USB devices plugged into the TB3 MiniDock. I don't have any other TB3 devices that I can test with, just two of these MiniDocks which are both behaving the same way. USB-C connections (non-TB3) appear to work ok though. If it helps, Razer support had me record a video of what I am seeing. https://www.dropbox.com/s/vt37igbp86iv1i7/CalDigit%20TB3%20MiniDock%2002-12-20%20v01.mp4?dl=0

5
Razer.Speedcr0ss
4 years ago

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