Replies posted by CptCraptacular | Razer Insider

Replies posted by CptCraptacular

23 Replies

C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

DaisameI sent the Razer Collector Logs to the support team after reproducing the issue on my Tartarus pro. However, I don't have ANY confidence that anyone is looking at it because the support person from my second case (because the initial case somehow confused them) is having me go through all the same steps over again. (Groan). They want a video of the issue happening... as if that is somehow going to magically tell them what the problem is with Synapse. They think it is STILL a hardware issue, after RMAing the last unit, and the issue not occuring when Synapse is not installed. This would be funny if it was not so frustrating. It seems that the support team and development teams may not be communicating, or else they would not be asking us to do the same redundant troubleshooting steps over and over again. Or asking repeatedly for video of the issue. i think someone linked a video on youtube on here at some point just use that one for proof of "hardware problems" because if they c

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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

it's mad that their own software borks their products. As someone else said they also have a new keyboard with the same issue so it is not just with tartarus. If they had internal memory as i have said so many times on a £130 keyboard, then it would be fine because then you don't need to use software what doesn't even know what it is doing. Red dragon, k50 and many other cheap style keypads all have internal memory and can have macros set and rgb setting stored i mean how hard is that. Sadly razer has to force what almost seems like malware at this point because it is doing more harm then good rewasd doesn't have scroll wheel settings, doesn't have analogue settings and it doesn't have rgb. but none of that matters to me because i just want this thing to work and it's a shame a 3rd party can do that and the manufacture can not

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

man am i happy that i just paid the £5 to use rewasd. just thought i would come in here and see if they have fixed their cruddy bloat/spyware yet. ofc not because there is money to be made and they have already got all off ours, so why spend r n d time on this when you can release more products. which will will also still have the same problem but hay we are "for the gamer" glad i have seen through that lie now, not so glad it cost £130

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

KAWAiiSONGwas my post deleted? yeah if you call them out for being slow and tech support giving pre school level automated responses like "try a different usb, try a different pc and reinstall synaspe" im pretty sure most people would try that before going to tech support. your post will indeed be removed £130 product missing features found in £30 Chinese brand keypads, can't call them out though because that's the bad thing to do and you hurt their feels having to spend more money to use a 3rd party program to even get a working product sucks aswell no problems at all after using rewasd

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

pulseinteractive043I hate to be the bearer or bad news but I would not hold my breath on a fix anytime soon. This exact problem has persisted even prior to Synapse being released and goes at least as far back as the software that was used to control the old nostromo keypads. I have tried absolutely every fix under the sun on every software version they have released and on several different keypads and the only thing I have learned is that it is absolutely a software issue but must be deep deep in the code somewhere for it to persist as it has. The only fix i have found is to not use synapse and use reWASD to remap....you lose some functionality but at least you will stop uncontrollably running out into the open and getting your ass shot off can vouch for rewasd been great since using that. Will prob just pay the £5 for the software as it's cheap, also they are working on putting extra features in the software for this keypad. they will, probably have rgb full macro etc working be

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

spent a bit more time looking into the razer mini and well i have no hope now. July 14 2020 was the release date for the huntsman mini firmware to fix the bug was released on 24 Sep 2020 so yeah over a year for the tartrus . When it took them 72 days to fix the problem FROM the release of the product. not the first topic on the fault, so it prob took them lets say 40-50 days max to fix. now that is kind of crazy, kind of shows how little they care about this product if they can fix the same fault on that so fast it's the firmware if you wanted to see for yourself https://mysupport.razer.com/app/answers/detail/a_id/3609/

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

side note if you press the same key on your other keyboard it also stops the the input, just thought i would try it earlier when it happened also tried dcing other keyboard. that did not change anything either

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

the_novena I'm still having difficulty composing/copy-and-pasting/formatting posts on Razer Insider's forum software. Converting a Word document to .jpg, and posting as an image, seems to be the most effective. (note: unfortunately, none of my content which has been posted as .jpg will be able to be searchable/detected using a search engine or CTRL-F) foward the wasd bill to razer. They have fixed other keyboard with the same issue and are lagging on this one because it is more niche, sucks but it is how it is. just waiting on badseed tech to do a razer vid and ask him if he can chime in at all but i don't think that will happen but it's worth a shot, dudes one of the best people for honest reviews on products

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

SunjyKamikazeOh Wow. After i make a new Post about my Problem with the Tartarus i see this one here. Hope they fix it..the arrow keys are the only think i like to use the Gamepad. Can anyone tell me if the Tartarus Pro have the same issue? they are both built as shoddy as each other, so yeah it will have the same issues. use a pro here and it's been nothing but a pos. if i could even get half the money back i paid for this thing i would because it is not worth the time and effort it takes to find a fix (imo still should have that internal memory, i ain't gonna stop saying that ^^) at this point im tempted to sell it to cex and just be done with it but then some other poor sod will have to deal with all this bs :(

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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

the_novenaInteresting suggestion, yeah! I wonder: is there anywhere we can find and see when the last sync time occurred, @Razer.SpeedCr0ss ? I tried disabling the HID-compliant device. Sadly: no improvement at all. The issue was still occurring within a couple/few hours. To be honest, the issue seems to be happening MORE frequently, and also seems to be affecting my mouse (Naga Trinity) more than ever, too. Although I've been blessed with an abundance of patience, I'm genuinely reaching my limits. it is annoying, especially when the product is high end and costs quite alot of money. The radio silence from razer isn't promising either. All this has taught me is to stay clear of all future razer products. forced bloatware what must be used for basic functions, no internal memory, same bug what has been ongoing on their keyboards since 2018 and still they release more with out fixing the issue, scroll wheel and dpad seem to fail alot and lastly relying on their "gaming" name to infla

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

KAWAiiSONGwhen the problem occurs again, check the latest Synapse sync time with the cloud!I think it might be related! you are prob right there it maybe due to auto sync after x amount of days. If a razer rep can confirm this then till there super slow repair team can fix this, i will just repair the install via control panel. As that seems to fix it for at least a few days. Every time i have tried a fix i do that so it must be that as it is the only thing what is constant. good shout there. if only there was a offline mode, ooh they need to spy on use no please don't do it

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

SeegethI tried driver fix. (disable HID) Works for one day. Now issue occur few times in hour. yeah mine started doing it again, :slightly_sad: it's like you need to repair the install ever 3-4 days it's annoying af ¬¬ and i think they should at least stop sales of the device till they fix this bug, because it's show how little f..s they give. because it will happen to everyone at some point, it just takes time. and for them to fix that i don't think they are going to leave the product in a pc for over a few weeks constant to see the bug appear, "we tested for like 2 days nothing happened"

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

NoahArk620Nice find! How did I miss this reddit post is beyond me, but it is good to see that there is indeed a method to uninstall the necessary drivers to prevent Synapse from detecting the Tartarus Pro if no fixes are in sight in the future! I briefly posted a reply in his reddit post to see if he would like to come join us in this little community of ours, hehehe. xD still sad how they fixed the 60% opti keyboard so fast but left this for dust. ohh yeah, it's because tech tubers have reviewed that and would make a video calling out razer. but because not many big tech tubers reviewed this it's not gonna happen. Need to try get a tech tuber or someone with some clout to get involved because, i don't see them pulling their finger out otherwise.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

the_novenaAre you talking about disabling the HID-compliant device for the Tartarus, as you mentioned earlier on this thread? If so, it sounds great that it has minimized the occurrences that much! I will definitely try that, before resorting to another clean uninstall/reinstall, then. Thanks! yeah i am, though i may just be getting lucky, which is what is making this even more annoying to deal with. because in 4 days it may decide to do it 4 times in hour again. ohwell i wish you the best of luck also we are being to soft, on razer this issue has been know about since 2018.(it's not tartrus it's synapse being a pos) It has been on other razer products and they have been fixed them as this post explains and a razer rep did respond so it should be able to be fixed with a download like the keyboards https://www.reddit.com/r/razer/comments/jw9l6r/still_driver_update_for_razer_tartarus_pro/

490
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1 year ago
C
cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

the_novenaWow -- I think this is the longest I've heard of anyone going without having the issue! You've had it for nearly a year before it began this behaviour? ... So, I'm dying to know what changed to trigger it, after so long of successful use! I'm so sorry to welcome you to our disappointing club, @libelulu but yes -- it most definitely happens with the Tartarus Pro as well. As for whether or not you should return your brand new device, that's honestly a hard call. Once you've tried one (especially for MMORPGs), the quality of life it brings to your gaming experience is nothing short of amazing! I honestly can't hardly imagine gaming without a gaming keypad now. Having said that ... gaming keypads seem to be a fairly niche market. As much as I love Razer, there is a very subtle note of resentment in my voice when I say that (to the best of my knowledge), there isn't anything currently in production by any other manufacturer, to rival Razer's keypads. There are a small handful o

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

libeluluJust bought Tartarus v2, 2 weeks ago. First time using a gaming keypad and I can say I love it so far. Also first time using a Razer product. BUT...this issue is getting ridiculous. My character just keeps walking...At first, I thought I'm doing something wrong...and it wasn't happening that often, like once every 2-3 hours(definitely annoying, but manageable). But today it drove me mad. I've played wow for 3 hours, raiding, and it happened every 15-20 minutes. Even got kicked out of raids because I was randomly walking and pulling mobs :) I've already spent half a day reading about this issue online and it seems it's quite old and there is no solution for it... Should I return the product? Has anyone tried Tartarus Pro? All the people with this issue are on tartarus v2...maybe the pro version is working, I dunno. unless you got it cheap return it, if they ever fix it buy it again. You should not have to pay for a "temp" fix when razer should fix their software. This bug has

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

NoahArk620It is good to hear that the team is monitoring this thread! Thank you very much! In other news, the Razer Support team that has been assisting me thus far just sent me another message suggesting the issue is out of their control for the 3rd time now. I do not know their testing methodology, but reproducing the problem on their end is definitely difficult. yeah it may take 10 mins to do the fault or ever 10-15 hours of gameplay it's such bitch to find a fix for something what seems so random i thought my fix worked, it did for around 20 hours of game play. then it did it once and hasn't done it since it's just so random :slightly_sad:

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

im still having no problems but there is no way that the fix i am using is going to work i just mean it can't be that simple. think i just have had good luck and will probably have the bug happen again later :slightly_sad: but anyway device manager/find the hid complaint consumer device with razer tartrus in it and disable it and leave all the other tartrus things on https://cdn.discordapp.com/attachments/587332804627529738/800397261837172756/unknown.png and no it decided it would do it today why is it so random arg ¬¬

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

the main problem is it may be good for a few days then it can break again meaning finding a fix is such a bitch. I'm trying a fix at the moment and had no issues yesterday, but that can change in 5 minutes if i still don't get any problems for another 2 days. Will post what i have tried though, it is probably just luck for me at the moment and it will of course come back later

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

indeed but i would be willing to not have rgb etc while they fix they drivers, as it stands now i would have to do all these bodge style fixes. all because they skimped on a chip, what is almost industry standard in gaming peripherals at this point. i know quite a few off their mice have it so why the left it out on a real high end product baffles me

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

it's all fine and dandy but having to go through all the steps, when all what needed to be done was install internal memory. to be able to save 3profiles or so with binds etc on the keypad esp something what costs £130/$130. How much would a 32mb or less chip add to price of something what already costs so much. considering £28 keypads have internal memory not much i guess. All the mice i have allow me to do so with custom sens etc ofc much less info but glorious cooler master etc don't force their bloatware on you at least, set it up then uninstall jobs done.

490
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1 year ago
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cpoChiD
posted in Razer Support

Razer Tartarus V2 controller D-pad sticking / glitch

give up and take your £100/$100+ loss because they dgaf they stopped getting back to me because they have seen it is because of thier software and inability to put a 50c internal memory controller in their product

490
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1 year ago
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tonrz
posted in Razer Support

New Tartarus Pro directional keys getting stuck

if you are still within your time to return and get a refund do it, look on reddit at the posts and the lack of responses. Look at how they lock topics about this on here instead off discussing it, your £120/$120 is theirs now they DGAF. Been talking to them about the issue for ages and like everyone else they end up just going cold it's a problem with their buggy synapse software. Try running it with out it you will have a flawless experience, but you buy this product to use different profiles right ? well this 100+ £$ product does not have inbuilt memory what even cheap random "gaming" keyboards have. look at the stuff synapse can do now "look for sales for you, scan your pc for what is slowing it down etc" come on it is just trying to give your data the good old zucc

10
T
3 years ago

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