Replies posted by yfuchoa | Razer Insider

Replies posted by yfuchoa

5 Replies

H
hitCyanside611
posted in Razer Support

Razer Electra v2 Not Working Properly

I did a last test which was to leave a headset on a laptop on an online radio and went to sleep the next day it wasn't working anymore I had to disconnect and connect it again on the USB

15
Razer.Caziel
3 years ago
H
hitCyanside611
posted in Razer Support

Razer Electra v2 Not Working Properly

if you upgraded to the latest firmware version and already formatted the computer and did not solve it, look for the exchange guarantee

15
Razer.Caziel
3 years ago
H
hitCyanside611
posted in Razer Support

Razer Electra v2 Not Working Properly

Razer.CazielYes, the SN is on the box. You can click on my name and hit "start a conversation" to initiate a PM. Anyways, it's okay to disable legacy USB since it won't have any impact on most USB devices available in the market these days. As for the firmware, it is given only for Electra V2 users that experience this same issue. With this version of firmware that will send me will it disable some function or quality of my headset? I just sent PM.

15
Razer.Caziel
3 years ago
H
hitCyanside611
posted in Razer Support

Razer Electra v2 Not Working Properly

Razer.CazielI'd be happy to help you out but I'll need the SN to be sent over via PM so I can give you the firmware updater. By the way, what you posted here is actually the product number. Caziel, I'm from brazil and sorry for the question, but I don't know what it means (PM) could you explain to me step by step how to open a """PM""", it's the first time that I access your website and forum. SN is what is under the box, correct? Edit: I read on a forum that disabling legacy USB support bios, the problem could solve, yesterday I disabled it and I was able to play for more than 1 hour without interruption and there was no problem, today I will try after work to stay longer using headset, on the contrary, I will send the SN when you get home. I have two questions: would it be a good practice to disable legacy usb if it really solves the problem? would this firmware be specific to my serial id or is it mass distributed to all electra usb v2?

15
Razer.Caziel
3 years ago
H
hitCyanside611
posted in Razer Support

Razer Electra v2 Not Working Properly

Razer.CazielWe have a firmware update to combat this detection issue. Please PM me the serial number of your headset so I can give you the updater tool. i have same problem could you help me ? number s/n: rz04-02220100-r3m1 i update the headset version is 14 but not found Release Date: 09 Mar 2020

15
Razer.Caziel
3 years ago

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