Replies posted by JpEncausse | Razer Insider

Replies posted by JpEncausse

3 Replies

J
JpEncausse
posted in Razer Support

Mouse freeze and break UX on a gorgeous Razer Stealth 13 config

Can't reply to you conversation, I have an : access denied when I try to reply to him Access Denied You don't have permission to access "http://insider.razer.com/index.php?" on this server. Reference #18.9991dd58.1591014358.2ced91fa I reply throught the case: (Omitted for security reasons)

6
Razer.Speedcr0ss
3 years ago
J
JpEncausse
posted in Razer Support

Mouse freeze and break UX on a gorgeous Razer Stealth 13 config

I thought it was my (external) SSD/USB hardrives but no I still have the issue Even if the mouse is directly plugged to the laptop USB It seems when there is some computation (lauching an app, or background working) the freeze may happen more easily.

6
Razer.Speedcr0ss
3 years ago
J
JpEncausse
posted in Razer Support

Mouse freeze and break UX on a gorgeous Razer Stealth 13 config

Hi, Hard to make a video, the mouse freeze "randomly" let say 1x per hour that depends. The behavior is : mouse freeze trackpad still working wait like 10-15s then the color of the mouse and keyboard "kind of" reset There is a lot of feedback online talking about a bad management of USB with eGPU. And yes it seems the issue could happend when graphic card is more involved (like open a chrome tab with video player, starting a big game, etc ...) I tried to plug the mouse in many ways (directly on laptop, etc ...) but still got the issue. I don't think it's a power issue. I don't think it's a threshold issue (I thought SSD would messed up but no) I completly reinstall NVIDIA drivers now Cragic Card are correctly detected (VERY weird it detect a GTX 1650 and an Intel Iris)

6
Razer.Speedcr0ss
3 years ago

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