Replies posted by NotElrobinio | Razer Insider

Replies posted by NotElrobinio

2 Replies

M
MFER212015
posted in Razer Support

Surround Legacy (Synapse 2) NOT working with Win10 2004

HeatWaveleetRUBY545Fixed mine by reinstalling the driver and restarting the service. Working on a fully patched version of Windows 10 2004 and after multiple restarts. My guess is Windows isn't installing the driver properly when it's doing the upgrade to 2004. If someone else wants to give this a go and report back...?: 1) Right click your start menu and select Device Manager. 2) Drop the arrow down on the "Sound, video and game controllers" option. Right click "Razer Surround Audio Controller" then Uninstall device. Click the option to uninstall. 4a) Normally at this point you can click the "Scan for hardware changes" button but that didn't seem to help for me. I had to manually select the driver using the following method: 4b) Click Action at the top then "Add legacy hardware". Click Next then select the (Advanced) option. Find and highlight "Sound, video and game controllers" in the list and click Next. Find "Razer Inc" in the left-hand list then you should see Razer Surround Aud

45
Razer.Caziel
3 years ago
M
MFER212015
posted in Razer Support

Surround Legacy (Synapse 2) NOT working with Win10 2004

Thanks, have reinstalled the app and submitted the logs via feedback. Just FYI, the audio was fine when KB4556799 was installed on Windows 1909, I had it on for about a month before 2004 became available. Also as a test I tried installing on a laptop running 1909 (which is fully updated with all 1909 patches including KB4556799), the audio is fine on that too, so it is specific to W10 2004.

45
Razer.Caziel
3 years ago

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