Replies posted by SilverFIRE OPALpulse879 | Razer Insider

Replies posted by SilverFIRE OPALpulse879

2 Replies

dekades
dekadesCommunity Cowboy
posted in Razer Support

RazerCare Store Updates

jtlaw83 Hey Razer. I opened up a case with Razer - (Omitted for security reasons) - but so far no reply. I purchased a 13 Stealth Laptop from you guys back in late 2018. The screen collapsed and came completely apart from the housing. This caused the bottom of the screen to crack as well. The computer has never been dropped and has always been meticulously kept and has otherwise exceeded my expectations. I was able to open up a claim with American Express and they are requiring that I obtain a repair quote from an authorized repair center, which is I believe Razer only does internally. Considering the entire screen would need to be replaced and attached to the housing, is it possible to get a written estimate directly from Razer without having to send the laptop in. I am happy to provide photographs and the claim form from AMEX. Razer's support will be greatly appreciated as I use this laptop on a daily basis for work and play. Getting my claim paid will allow me to buy another Raze

324
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1 year ago
dekades
dekadesCommunity Cowboy
posted in Razer Support

RazerCare Store Updates

HANDS DOWN the worst shopping experience I have ever had (4o years old) across the web. AND I HAVE SHOPPED ON EBAY LOL! Ignored tickets, ignored calls, ignored emails, even when I connected to support they refused to help. I will never shop with Razer again and will actively work to educate those in my community, and other business owners, to actively avoid your site and therein products. If you cant operate during COVID you should close. My business shuttered and then reopened. We didn’t launch new products knowing that we would not offer support of any kind and absolutely ignore the experience on behalf of clients...

324
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1 year ago

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