Replies posted by retrowireYaleBlue320 | Razer Insider

Replies posted by retrowireYaleBlue320

5 Replies

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sleekRhythmload597
posted in Razer Support

Synapse 3 constantly disconnects all 4 Razer devices

JDREDD81Equipment being used: Blackwidow Chroma Tartarus Pro LED Development kit Nari Ultimate I have been having similar issues. I just recently got the Tartarus pro and would just disconnect mid game.... Not fun when playing BR.... I have tried to un install and re-install from the Razer support and still same issues. Before the Tartarus pro I had the LED development kit and the blackwidow LED just stop working. When I exit the Synapse everything is working as intended but just would have them goto default breathing on the LED.... Spend tons of money would like all the features to work. I think Synapse 3 is flawed way past the original code..... Guess thats why its been in Beta for several years.... Also Support needs to post their findings in the forum and not just ask people to PM them and then nothing is said...Like they are hiding their messed up software..... Until there is a full fix, guess ill just get something else.... Make sure you have all the additional items noted as

15
Razer.Speedcr0ss
3 years ago
S
sleekRhythmload597
posted in Razer Support

Synapse 3 constantly disconnects all 4 Razer devices

sleekRhythmload597Yeah, forgot to mention tons of hidden HID drivers. Here's to hoping clean reinstall does the trick. Btw I also had problems, mostly ingame though, with overlapping devices, i.e.: gamepad/non Razer bindable keyboard, or controller. Their old drivers might stay stuck in the system, preventing Razer's stuff work processes. Or they or Razer devices sometimes must be physically unplugged for games to work properly. Don't know if it's relevant to you. Good luck! Not a single hiccup all day through constant use. Dam, good call dude. I really wish I would have had a script that could've deleted them all because it about 40 mins of just checking to see which, if any, of the hidden drivers had the errors logged. Regardless, it seems like it was just fighting for drivers. Not sure why it's an issue on Synapse 3 and not Synapse 2 but if that's the case, a driver utility cleanup should run when you migrate from 2 to 3. Thanks again!

15
Razer.Speedcr0ss
3 years ago
S
sleekRhythmload597
posted in Razer Support

Synapse 3 constantly disconnects all 4 Razer devices

sleekRhythmload597 Also, if you got all the software updates for the Basilisk and Synapse, first try clean reinstall with all the drivers as they say in manual here somewhere (if you want I'll provide a link). Just ran through that clean install process you referring to and it may have been the source of the issue. All the devices that logged the event errors today on the crashes were all there but hidden. Cleaned everything up and we'll see how it holds up. Thanks! Link to clean install doc - https://support.razer.com/articles/1699349771

15
Razer.Speedcr0ss
3 years ago
S
sleekRhythmload597
posted in Razer Support

Synapse 3 constantly disconnects all 4 Razer devices

sleekRhythmload597My problem was the Nari headset connectivity. Constant reconnections were temporarily solved by connecting the bluetooth dongle through the Razer extension usb cable. You can try that, and check if the bluetooth connection is messy. Also, if you got all the software updates for the Basilisk and Synapse, first try clean reinstall with all the drivers as they say in manual here somewhere (if you want I'll provide a link). Hmm, weird. So I have the Ornata keyboard and the Basilisk v2, both are hardwired. I went in and took a log, uninstalled the drivers, and then cleaned up all the files and did a fresh install. Happened almost 5 mins in the second I opened Outlook. It honestly seems like the devices are timing the connections, but they're not getting an accurate reading so the application is triggering Chroma Studio (or whichever links RGB to applications) since it checks to see if it is an app linked to a profile.

15
Razer.Speedcr0ss
3 years ago
S
sleekRhythmload597
posted in Razer Support

Synapse 3 constantly disconnects all 4 Razer devices

Was there evera solution to this? Ran Synapse 2 with 0 issues for years. Picked up a new Basilisk mouse and now that I am solely running on Synapse 3, randomly disconnects the mouse and keyboard. Sometimes it does it while I am opening an application but it happens randomly and I can't replicate it.

15
Razer.Speedcr0ss
3 years ago

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